CRYSTLE WASHINGTON
JONESBORO
Summary
Experienced with uncovering fraudulent activities through detailed investigations and data analysis. Utilizes advanced investigative techniques and cross-functional collaboration to ensure thorough and accurate findings. Track record of maintaining compliance with legal standards and providing reliable results.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Fraud Investigator
MBO Partners
09.2024 - 04.2025
- Conducting investigations of fraud cases: (Check, wire, 1st party, ATO, id theft, and elder abuse), documenting investigative findings
- Accurately and thoroughly gathering necessary artifacts for SAR development.
- Understanding the guidelines that the financial institution follows to comply with federal laws
- Detecting money laundering activity and taking action to prevent future exposure
- Maintaining a strong level of independence and time management skills.
- Performed detailed background checks on individuals suspected of fraudulent activity to gather critical information needed for successful investigations.
- Provided exceptional customer service to clients affected by fraudulent activities, addressing their concerns while maintaining compliance with regulatory guidelines.
- Summarized all key information regarding investigation into detailed report for delivery to client.
Senior Fraud Analyst
Equifax
05.2018 - 08.2024
- Recommended process and procedure changes and assisted in various projects designed to enhance the bank's overall deposit risk program.
- Monitored consumer's credit profile for suspicious activity and take actions to insure no fraud happens on the account
- Draft comprehensive write-ups for all confirmed fraud cases and associated accounts according to established procedures.
- Kept detailed records of suspicious activity, analyzed trends, communicated security threats to management.
- Monitored individuals using company's data to make sure data was used for business purposes only.
- Delivered targeted training programs to enhance staff knowledge of fraud detection methodologies and best practices.
- Improved case resolution times by streamlining investigation processes and optimizing resource allocation.
- Collaborated with cross-functional teams to develop and implement comprehensive fraud prevention strategies.
- Enhanced fraud detection capabilities through continuous improvement of risk models and decision systems.
Senior Fraud Investigator
SunTrust Bank
06.2017 - 05.2018
- Reviewed auto, consumer/ business credit cards, mortgage and commercial loan applications to determine if the application is fraudulent before its sent to underwriting
- Monitor new account openings for fraud activity and taken action to prevent loss
- Complete understanding of the fraud types: Synthetic, SSN Manipulation, ID Theft, First Party.
- Present significant case analyses to management with recommendations for loss
- Mentored junior investigators, providing guidance and support to enhance their professional growth and development within the organization.
- Reduced fraud losses by implementing advanced data analysis techniques and identifying fraudulent trends.
Education
Bachelor of Business Administration (BBA) - Finance & Management
Valdosta State University
Valdosta, GA01.2011
Skills
- Financial fraud
- Records research
- Partnering and relationships
- Anti-money laundering
- Fraud prevention
- Report filing
- Mail fraud
- Credit card fraud
- Investigative techniques
- Fraud detection
- Verbal and written communication
- Transaction monitoring
- Case management
- AML compliance
- Detection models
- Procedure review
- Fraud patterns
- Banking operations
- Transaction analysis
- Investigation documentation
- Financial crimes
- Risk assessment
Certification
- CFE - Certified Fraud Examiner
Timeline
Fraud Investigator
MBO Partners
09.2024 - 04.2025
Senior Fraud Analyst
Equifax
05.2018 - 08.2024
Senior Fraud Investigator
SunTrust Bank
06.2017 - 05.2018
Bachelor of Business Administration (BBA) - Finance & Management
Valdosta State University
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