Summary
Overview
Work History
Education
Skills
Timeline
Generic

Crystle Williams

Meridian,ID

Summary

Client service focused and detail-oriented professional with 20 years of experience in delivering exceptional services. Proven track record of resolving client/customer issues, improving customer satisfaction scores, providing top notch quality in all areas of work. Adept at communication, problem-solving, conflict resolution. Known for my positive traits - patience, empathy, dedication, hard work and ability to handle challenging situations diplomatically. Excited to contribute my expertise in customer relationship management, to a dynamic customer service role, ensuring a positive and seamless customer experience.

Overview

5
5
years of professional experience

Work History

Personal Assistant to CEO

Non Profit Organization
03.2019 - Current
  • Enhanced executive''s productivity by managing schedules, organizing meetings, and overseeing correspondence.
  • Streamlined communication for better efficiency between executive and team members by acting as a liaison.
  • Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
  • Improved time management of the executive through effective prioritization and organization of tasks.
  • Assisted in the preparation of presentations and reports, contributing to well-informed decision making.
  • Coordinated events and functions with attention to detail ensuring successful execution.
  • Facilitated smooth office operations by managing supplies inventory and overseeing maintenance requests.
  • Contributed to a positive work environment through professional demeanor and strong interpersonal skills.
  • Increased efficiency in administrative processes by implementing new organizational systems and tools.
  • Supported executive in achieving goals by proactively anticipating needs and addressing concerns promptly.
  • Developed relationships with key stakeholders, fostering trust and rapport within the network of contacts.
  • Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
  • Monitored expenses closely, maintaining an organized filing system for easy access to financial records.
  • Collaborated with other support staff in coordinating joint projects or covering workload during absences.
  • Aided executive in personal tasks such as scheduling appointments or running errands when needed.
  • Managed complex calendar coordination across multiple time zones for seamless meeting scheduling.
  • Accomplished project deadlines by assisting with task completion whenever required.
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Ensured a well-maintained professional image both internally and externally through diligent representation of executives.
  • Maintained appropriate filing of personal and professional documentation.
  • Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
  • Displayed absolute discretion at handling confidential information.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Attended meetings, took notes and tracked action items.
  • Communicated with internal departments, vendors and contractors to discuss schedules, project requirements and upcoming appointments.
  • Documented and distributed meeting notes to identify, analyze, and improve workflows.
  • Completed household tasks by assisting with laundry, light housekeeping and grocery shopping.
  • Improved organizational structure by reallocating resources and redefining roles for greater efficiency.
  • Made large-scale financial decisions and supervised company spending to reduce material losses and maximize profits.
  • Addressed employee and managerial concerns and implemented corrective actions to promote compliance.
  • Negotiated with suppliers and delivery workers and ordered materials according to forecasted customer demand.
  • Coached and guided senior managers to improve employee job satisfaction and achieve higher performance levels.
  • Established and maintained strong relationships with customers, vendors and strategic partners.

Energy Healer

Business Owner/Sage Healing
11.2018 - Current
  • Building client trust and confidence.
  • Being someone that holds space for clients to come and be vulnerable and open.
  • Aiding in clients healing journey and providing safe space for them to become vulnerable.
  • Listening closely to the needs and desired outcome of clients appointments.
  • Maintaining close contact with clients between healing sessions to ensure that their journey feels supported.
  • Rebooking clients for regular healing sessions to maintain balance in their lives
  • Continued education to improve my skill set.
  • Perfected execution of any healing modalities offered.
  • Using booking services through Square App.
  • Taking payment through Square App.

Professional Cleaner/Organizer

Business Owner/Crystle-Clean
05.2019 - 12.2023
  • Building trust with clients to ensure a close and secure relationship.
  • Being open to providing any service that may come up that wasn't in my scope of knowledge.
  • Continual education on how to optimize my skill set in the cleaning industry.
  • Enhanced client satisfaction by meticulously cleaning and sanitizing residential properties.
  • Maintained a high standard of cleanliness for commercial buildings, contributing to improved work environments.
  • Reduced allergens in homes by thoroughly vacuuming carpets and upholstery, improving indoor air quality.
  • Streamlined cleaning processes through the use of eco-friendly products and efficient techniques.
  • Provided exceptional customer service while addressing specific cleaning requests from clients.
  • Assisted with inventory management and restocked supplies as needed to maintain optimal productivity.
  • Promoted a healthy environment by disinfecting high-touch surfaces in both residential and commercial spaces.
  • Demonstrated flexibility in adapting to varied work schedules for different clients'' needs.
  • Ensured completion of all assigned tasks within allotted timeframes, demonstrating effective time-management skills.
  • Improved visual appeal of outdoor spaces by performing seasonal tasks such as raking leaves, shoveling snow, or power washing exteriors.
  • Emptied trashcans and transported waste to collection areas.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Cleaned walls and ceilings with special reach tools following regular schedule.

Education

High School Diploma -

Meridian High School
Meridian, ID
06.2007

Skills

  • Database Entry
  • Business Writing
  • Calendar Management
  • Project Coordination
  • Expense Management
  • Call Screening
  • Personal Correspondence
  • Event Planning
  • Professional and Mature
  • Commitment to Quality and Service
  • Attention to Detail
  • Training Staff
  • Complex Problem-Solving
  • Multitasking and Organization
  • Creative thinking capacity
  • Staff Motivator
  • Flexible Schedule
  • Strong communication skills
  • Advanced Interpersonal Skills
  • Time Management
  • Guest Relations
  • Strong Problem Solver
  • Administrative Support

Timeline

Professional Cleaner/Organizer

Business Owner/Crystle-Clean
05.2019 - 12.2023

Personal Assistant to CEO

Non Profit Organization
03.2019 - Current

Energy Healer

Business Owner/Sage Healing
11.2018 - Current

High School Diploma -

Meridian High School
Crystle Williams