Client service focused and detail-oriented professional with 20 years of experience in delivering exceptional services. Proven track record of resolving client/customer issues, improving customer satisfaction scores, providing top notch quality in all areas of work. Adept at communication, problem-solving, conflict resolution. Known for my positive traits - patience, empathy, dedication, hard work and ability to handle challenging situations diplomatically. Excited to contribute my expertise in customer relationship management, to a dynamic customer service role, ensuring a positive and seamless customer experience.
Overview
5
5
years of professional experience
Work History
Personal Assistant to CEO
Non Profit Organization
03.2019 - Current
Enhanced executive''s productivity by managing schedules, organizing meetings, and overseeing correspondence.
Streamlined communication for better efficiency between executive and team members by acting as a liaison.
Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
Improved time management of the executive through effective prioritization and organization of tasks.
Assisted in the preparation of presentations and reports, contributing to well-informed decision making.
Coordinated events and functions with attention to detail ensuring successful execution.
Facilitated smooth office operations by managing supplies inventory and overseeing maintenance requests.
Contributed to a positive work environment through professional demeanor and strong interpersonal skills.
Increased efficiency in administrative processes by implementing new organizational systems and tools.
Supported executive in achieving goals by proactively anticipating needs and addressing concerns promptly.
Developed relationships with key stakeholders, fostering trust and rapport within the network of contacts.
Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
Monitored expenses closely, maintaining an organized filing system for easy access to financial records.
Collaborated with other support staff in coordinating joint projects or covering workload during absences.
Aided executive in personal tasks such as scheduling appointments or running errands when needed.
Managed complex calendar coordination across multiple time zones for seamless meeting scheduling.
Accomplished project deadlines by assisting with task completion whenever required.
Oversaw personal and professional calendars and coordinated appointments for future events.
Ensured a well-maintained professional image both internally and externally through diligent representation of executives.
Maintained appropriate filing of personal and professional documentation.
Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
Displayed absolute discretion at handling confidential information.
Responded to emails and other correspondence to facilitate communication and enhance business processes.
Attended meetings, took notes and tracked action items.
Communicated with internal departments, vendors and contractors to discuss schedules, project requirements and upcoming appointments.
Documented and distributed meeting notes to identify, analyze, and improve workflows.
Completed household tasks by assisting with laundry, light housekeeping and grocery shopping.
Improved organizational structure by reallocating resources and redefining roles for greater efficiency.
Made large-scale financial decisions and supervised company spending to reduce material losses and maximize profits.
Addressed employee and managerial concerns and implemented corrective actions to promote compliance.
Negotiated with suppliers and delivery workers and ordered materials according to forecasted customer demand.
Coached and guided senior managers to improve employee job satisfaction and achieve higher performance levels.
Established and maintained strong relationships with customers, vendors and strategic partners.
Energy Healer
Business Owner/Sage Healing
11.2018 - Current
Building client trust and confidence.
Being someone that holds space for clients to come and be vulnerable and open.
Aiding in clients healing journey and providing safe space for them to become vulnerable.
Listening closely to the needs and desired outcome of clients appointments.
Maintaining close contact with clients between healing sessions to ensure that their journey feels supported.
Rebooking clients for regular healing sessions to maintain balance in their lives
Continued education to improve my skill set.
Perfected execution of any healing modalities offered.
Using booking services through Square App.
Taking payment through Square App.
Professional Cleaner/Organizer
Business Owner/Crystle-Clean
05.2019 - 12.2023
Building trust with clients to ensure a close and secure relationship.
Being open to providing any service that may come up that wasn't in my scope of knowledge.
Continual education on how to optimize my skill set in the cleaning industry.
Enhanced client satisfaction by meticulously cleaning and sanitizing residential properties.
Maintained a high standard of cleanliness for commercial buildings, contributing to improved work environments.
Reduced allergens in homes by thoroughly vacuuming carpets and upholstery, improving indoor air quality.
Streamlined cleaning processes through the use of eco-friendly products and efficient techniques.
Provided exceptional customer service while addressing specific cleaning requests from clients.
Assisted with inventory management and restocked supplies as needed to maintain optimal productivity.
Promoted a healthy environment by disinfecting high-touch surfaces in both residential and commercial spaces.
Demonstrated flexibility in adapting to varied work schedules for different clients'' needs.
Ensured completion of all assigned tasks within allotted timeframes, demonstrating effective time-management skills.
Improved visual appeal of outdoor spaces by performing seasonal tasks such as raking leaves, shoveling snow, or power washing exteriors.
Emptied trashcans and transported waste to collection areas.
Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
Cleaned walls and ceilings with special reach tools following regular schedule.