Crystol Grace
Temecula
Summary
Dynamic professional with extensive experience in case management and human resources, notably at Kaiser Foundation Health Plan Inc. Proven expertise in financial administration and operational efficiency, complemented by excellent communication skills. Adept at resolving complex issues and enhancing client satisfaction, driving impactful outcomes in diverse environments.
Overview
9
9
years of professional experience
Work History
Manager
Carter’s Autobody Shop
Vallejo
04.2023 - 11.2025
- Completed financial administrative tasks including accounting, audits, and taxes.
- Reviewed vehicle estimates, make deposits, and perform account receivables for the owner.
- Resolved customer disputes with insurance providers to ensure the customers were treated fairly.
- Supported employees with empathy by using coaching techniques and reassuring company values.
- Assisted in overseeing daily operations of marketing and sales.
Mental Health Case Manager (Service Care Coordinator) - Night Shift
Crestwood Behavioral Health
Vallejo
06.2023 - 09.2023
- Met with residents to create and adjust care plans to make recommendations for measurable goals.
- Assessed and identified health concerns requiring medical treatment for mentally distressed individuals.
- Entered immediate intervention reports and behavior findings into the system of operation.
- Completed discharge requirements for individuals transitioning alternative levels of care.
- Intervened in crisis situations and contacted appropriate personnel for safety related incidents.
Senior Case Manager - Remote
Kaiser Foundation Health Plan Inc.
Pleasanton
07.2021 - 04.2023
- Reviewed and processed grievances and appeals filed by Medicare members.
- Worked in a high-volume case rotation.
- Managed cases with accuracy for all departments within Kaiser Permanente facilities in California.
- Communicated frequently with members to resolve their concerns.
Case Manager - Remote Contractor
Randstad Technologies US
Pleasanton
12.2020 - 07.2021
- Processed cases for Kaiser Foundation Health Plan Inc.
- Conducted investigations regarding grievances filed by health plan members.
- Worked with internal clinical teams to achieve member satisfaction.
- Assisted new employees with case management processing.
Human Resource Manager
A-1 Protective Services Inc.
San Francisco
08.2020 - 12.2020
- Completed employee onboarding, conducted orientation, processed all paperwork including I-9’s and exit files.
- Assisted with employee relations, benefit implementation and compliance projects including:
- ACA (Affordable Care Act) Annual reporting, working with the CPA
- Bay Area Commuter benefit program implementation
- Medical Benefit administration
- State of California mandatory retirement program implementation
- San Francisco Healthcare Security Ordinance
Compliance Officer
Professional Technical Security Services Inc.
San Francisco
08.2018 - 08.2020
- Human Resources Management; Specialization in Health Care Benefits.
- Human Resources Generalist with 635 active employees for one year before being promoted.
- Assisted with COVID-19 regulations, legal, payroll and accounting for medical expenditures.
Human Resources Assistant - Temporary
Robert Half Staffing
Oakland
05.2018 - 07.2018
- Entered training record data in HRIS for all employees with the Native American Health Care Center.
- Coordinated holiday events for the Human Resources Director by gathering cost information for budgets.
Human Resources Assistant – Temporary
AppleOne Employment Services
Temecula
04.2017 - 05.2018
- Worked with executive management by assisting in all employee related items at Fallbrook Public Utility District.
- Completed payroll and financial reports in excel that included Calpers valuations.
- Reviewed and reconciled benefit invoices, certificate renewals, and reimbursement forms to submit to accounting.
Education
B.A. - Social Science Cum Laude
Ashford University
San Diego, CAM.A. - Education
Ashford University
San Diego, CASkills
- MS Office/Suites
- Workday
- ADP platform proficient
- EPIC
- Time management
- Excellent communication
- Data entry
- Report preparation and prioritization
- Operational efficiency
- Data analysis
- Financial administration
- Calendar and schedule management
- Organizational skills
- Client relationship management
Timeline
Mental Health Case Manager (Service Care Coordinator) - Night Shift
Crestwood Behavioral Health
06.2023 - 09.2023
Manager
Carter’s Autobody Shop
04.2023 - 11.2025
Senior Case Manager - Remote
Kaiser Foundation Health Plan Inc.
07.2021 - 04.2023
Case Manager - Remote Contractor
Randstad Technologies US
12.2020 - 07.2021
Human Resource Manager
A-1 Protective Services Inc.
08.2020 - 12.2020
Compliance Officer
Professional Technical Security Services Inc.
08.2018 - 08.2020
Human Resources Assistant - Temporary
Robert Half Staffing
05.2018 - 07.2018
Human Resources Assistant – Temporary
AppleOne Employment Services
04.2017 - 05.2018
B.A. - Social Science Cum Laude
Ashford University
M.A. - Education
Ashford University