Crystopher Collins
Tracy,CA
Summary
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Big 5 Sporting Goods
Tracy, CA
03.2022 - 02.2024
- Assisted in daily operations, ensuring staff adherence to company policies and procedures.
- Managed inventory levels, conducting regular audits to maintain stock accuracy.
- Trained new employees on customer service standards and sales techniques.
- Implemented promotional displays to enhance product visibility and drive sales.
- Resolved customer inquiries and complaints, enhancing overall customer satisfaction.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
Retail Sales Associate
Big 5 Sporting Goods
Tracy, CA
08.2019 - 03.2022
- Assisted customers with product selection and provided knowledgeable recommendations.
- Maintained inventory accuracy through regular stock checks and organization.
- Operated point-of-sale system efficiently, processing transactions and handling cash.
- Collaborated with team members to achieve sales goals and enhance customer experience.
- Trained new staff on store policies and customer service standards.
- Contributed to maintaining a clean and organized retail environment for shoppers.
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
Education
High School Diploma -
John C Kimball High School
Tracy, CA05.2018
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Workload management
- Multitasking and organization
- Team collaboration
- Adaptability and flexibility
- Verbal and written communication
- Workplace safety compliance
- Inventory management
- Teamwork and collaboration
- Computer skills
Timeline
Assistant Manager
Big 5 Sporting Goods
03.2022 - 02.2024
Retail Sales Associate
Big 5 Sporting Goods
08.2019 - 03.2022
High School Diploma -
John C Kimball High School