Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Crysyal Moya

Albuquerque

Summary

Motivated and dependable professional with over 4 years of experience in care coordination and staff support. Known for excellent communication, strong multitasking, and a calm presence under pressure. Seeking to bring my customer service skills to a dynamic team.

Overview

4
4
years of professional experience
2008
2008
years of post-secondary education

Work History

Residential Coordinator

Dungarvin
Albuquerque
02.2019 - 02.2023

• Provided direct support and oversight to individuals with developmental disabilities in a residential care setting, ensuring safety, wellness, and daily structure in alignment with individualized support plans.

• Managed daily household operations including medication management, nutritional planning, personal care assistance, and compliance with health and safety regulations.

• Acted as the primary point of contact between families, healthcare providers, social workers, and internal teams to coordinate services and advocate for residents’ needs.

• Assisted in hiring, training, mentoring, and supervising program staff, ensuring consistent quality of care and professional development.

• Created and maintained documentation including service logs, medical records, incident reports, and program plans to meet state compliance standards.

• Supported individuals in achieving personal goals related to community integration, employment, education, and independent living skills.

• Demonstrated flexibility by covering multiple shifts, responding to emergencies, and adapting to changing individual care needs.

• Provided excellent interpersonal communication, conflict resolution, and customer service in emotionally challenging and high-stakes environments.

• Maintained strong time management and multitasking while balancing care duties, administrative work, and staff coordination.

Education

Crystal Moya
Albuquerque, NM

Skills

  • Communication
  • Customer support
  • Problem solving
  • Multitasking
  • Typing/data entry
  • Customer service
  • Patience under pressure
  • Teamwork
  • Time management

Languages

English
Professional

Timeline

Residential Coordinator

Dungarvin
02.2019 - 02.2023

Crystal Moya