Motivated and dependable professional with over 4 years of experience in care coordination and staff support. Known for excellent communication, strong multitasking, and a calm presence under pressure. Seeking to bring my customer service skills to a dynamic team.
• Provided direct support and oversight to individuals with developmental disabilities in a residential care setting, ensuring safety, wellness, and daily structure in alignment with individualized support plans.
• Managed daily household operations including medication management, nutritional planning, personal care assistance, and compliance with health and safety regulations.
• Acted as the primary point of contact between families, healthcare providers, social workers, and internal teams to coordinate services and advocate for residents’ needs.
• Assisted in hiring, training, mentoring, and supervising program staff, ensuring consistent quality of care and professional development.
• Created and maintained documentation including service logs, medical records, incident reports, and program plans to meet state compliance standards.
• Supported individuals in achieving personal goals related to community integration, employment, education, and independent living skills.
• Demonstrated flexibility by covering multiple shifts, responding to emergencies, and adapting to changing individual care needs.
• Provided excellent interpersonal communication, conflict resolution, and customer service in emotionally challenging and high-stakes environments.
• Maintained strong time management and multitasking while balancing care duties, administrative work, and staff coordination.