Summary
Overview
Work History
Education
Skills
Certification
References
Fun Fact:
Timeline
Work Preference
Software
Receptionist
Cheneia Sanders

Cheneia Sanders

Office Manager
Fort Wayne,IN

Summary

Experienced in Management, Finance and Administration optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen.

Overview

19
19
years of professional experience
1
1
Certification
6
6
year of post-secondary education

Work History

Office Manager

A&J Optical
08.2021 - Current
  • Upload documents into system, Process client information, Payroll/billing/accounting, Scheduling, Interviews, Filing/Faxing, Insurance, Send and receive labs.
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Managed banking reconciliations and monthly balance sheet statements.
  • Prepared internal and regulatory financial reports, balance sheets and income statements.
  • Maintained payroll information by calculating, collecting, and entering data.
  • Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes, and talent management.
  • Delivered human resources financial support by certifying and processing payroll, completing deposits, performing pay adjustments and promptly distributing checks.
  • Used accounting software to issue tax returns and prepare consolidated reports.

HR Specialist/Contract

Lear Corporation
06.2021 - 07.2022


  • Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
  • Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
  • Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes, and talent management.
  • Monitored and updated employee information in payroll system to add changes in salary, bonuses and deductions.
  • Responded to employee inquiries to provide assistance with payroll-related questions.
  • Used accounting software to issue tax returns and prepare consolidated reports.
  • Delivered human resources financial support by certifying and processing payroll, completing deposits, performing pay adjustments and promptly distributing checks.

PPP-Loan Processing Analyst/Contract

Price Water Corporation
02.2020 - 05.2021
  • Uploaded documents to doc prep.
  • Processed PPP loans to SBA.
  • Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
  • Prepared documents for underwriting by verifying client income, credit reports, and other information.
  • Handled any conditions sent from underwriting departments.
  • Set up and completed loan submission packages.
  • Assisted loan officers with origination and closing processes to fastrack procedures and promote teamwork.
  • Facilitated communication with loan applicants, underwriters and loan officers to optimize process and maintain updated information.

Underwriter/Loan Recruiter

BrightPoint
11.2018 - 01.2020
  • Structured payment agreements
  • Developed and maintained relationships with customers, lenders and other third parties.
  • Evaluated loan requests and documents to verify accuracy and completeness.
  • Processed loan applications and monitored progress from start to finish.
  • Monitored pipelines to track and log status of loans.
  • Analyzed potential risks and evaluated loan products to identify suitable options for customers.
  • Approved loan applications based on customer creditworthiness and provided detailed financial advice.
  • Negotiated loan terms and conditions with customers to secure best deal.
  • Assessed loan portfolios for compliance with underwriting policies.
  • Compiled closing packages for drafting and presentation accuracy.

Personal Banker 1

Wells Fargo Bank
11.2012 - 09.2018
  • Marketed as an onsite specialist, Plans and coordinates special events, Volunteered and partnered with various organizations.
  • Worked closely with management to strategize sales techniques to increase branch production and customer service.
  • Cross-sold bank products and services to meet customer needs and provide options.
  • Networked to increase client base and encourage existing clients to expand financial portfolios.
  • Maintained in-depth product and service knowledge for well-informed customer advice.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Assisted with complex proposal development and business participation plans.
  • Set and achieved company defined sales goals.

Supervisor

Comcast Cable
10.2010 - 11.2012
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Achieved results by working with staff to meet established targets.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Boosted team performance by developing customer service training materials and conducting service training.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Developed and updated tracking spreadsheets for process monitoring and reporting.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Conducted interviews with participants to assess eligibility.

Administrative Assistant

Kleen Concepts llc.
08.2007 - 09.2010
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Scheduled office meetings and client appointments for staff teams.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Established administrative work procedures to track staff's daily tasks.
  • Handled scheduling for executive's calendar and prepared meeting agenda and materials.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Scheduled appointments and handled calenders.

Financial Representative- Executive Administrative Assistant

DEALERS SERVICE CORP
10.2004 - 07.2007


  • Handled scheduling for executive's calendar and prepared meeting agenda and materials.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Prepared working papers, reports and supporting documentation for audit findings.
  • Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
  • Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
  • Scheduled appointments and handled calenders for senior leadership.
  • Submitted insurance invoices for payment.

Education

Bachelor of Science - Liberal Arts General Studies/ Media Communications

Purdue Fort Wayne University
Fort Wayne
08.2023 - 05.2024

Certification - Community Health Services

Purdue University
West Lafayette, IN
12.2023

Skills

  • Travel Coordination
  • Business Administration
  • Project Management
  • Written Communication
  • Customer Relations
  • Credit and Collections
  • Team Bonding
  • Workflow Planning
  • Calendar Management
  • Accounts Payable and Receivable
  • Financial Reporting
  • Biweekly Payroll Processing
  • Event Coordination
  • Microsoft Office
  • Staff Training
  • Performance Improvement
  • Organizational Skills
  • Excellent Multitasking Abilities
  • Office Supplies and Inventory
  • Administering Payroll
  • Human Resources
  • Handling Complaints
  • Travel Arrangement Management
  • Financial Management and Reporting
  • Scheduling
  • Policy and Procedure Modification

Certification

Proficient in Microsoft Word, Excel and Outlook, Discover, Adobe, Access, People Soft, HRIS, ADP

References

References furnished upon request

Fun Fact:

I started bowling 5 years ago after watching my husband bowl with a good group of guys. I decided I wanted to give it a shot. I absolutely love it and now I bowl on my husbands team.

Timeline

Bachelor of Science - Liberal Arts General Studies/ Media Communications

Purdue Fort Wayne University
08.2023 - 05.2024

Office Manager

A&J Optical
08.2021 - Current

HR Specialist/Contract

Lear Corporation
06.2021 - 07.2022

PPP-Loan Processing Analyst/Contract

Price Water Corporation
02.2020 - 05.2021

Underwriter/Loan Recruiter

BrightPoint
11.2018 - 01.2020

Personal Banker 1

Wells Fargo Bank
11.2012 - 09.2018

Supervisor

Comcast Cable
10.2010 - 11.2012

Administrative Assistant

Kleen Concepts llc.
08.2007 - 09.2010

Financial Representative- Executive Administrative Assistant

DEALERS SERVICE CORP
10.2004 - 07.2007

Certification - Community Health Services

Purdue University

Work Preference

Work Type

Full TimeContract Work

Work Location

RemoteHybridOn-Site

Important To Me

Company CultureWork-life balanceCareer advancement401k matchFlexible work hoursStock Options / Equity / Profit SharingPersonal development programsWork from home optionPaid time offPaid sick leave

Software

People Soft

Outlook

Quickbooks

ADP

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Cheneia SandersOffice Manager