César Cuello Tineo
Marketing
Waukegan,Dom
Summary
Knowledgeable Food Service Supervisor keeps teams working smoothly and efficiently. Proficient in team leadership, schedule management and inventory coordination. Proven history of innovative management and detail-oriented work. Qualified food service professional bringing 2 years of experience in the field. Focused on providing exceptional customer service and maintaining food safety.
More than 8 years of experience in customer service and management.
Overview
12
12
years of professional experience
13
13
years of post-secondary education
Work History
Food Service Supervisor
Six Flags Great American
Gurnee, IL
04.2022 - Current
- Identified team weak points and implemented corrective actions to resolve concerns.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Tracked food production levels, meal counts, and supply costs.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Monitored food quality and service levels to maximize kitchen and dining area performance.
Customer Service Representative
Banco De Las Americas
Santo Domingo, Santo Domingo Este
10.2018 - 02.2022
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Representative
Banco Popular Dominicano
Santo Domingo , Santo Domingo
11.2011 - 09.2017
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Marketing - Marketing
Universidad Tegnologica De Santo Domingo
Maximo Gomez Ave, Santo Domingo, D.R. 09.1998 - 07.2011
First Aid, Evacuation And Firefighting Technician. -
Servisa SRL
04.2016 - 04.2016
Certification - Money Laundering And Fraud Preventing
Banco Popular Dominicano
Santo Domingo, D.R. 06.2016 - 06.2016
Skills
Kitchen staff coordination
Accomplishments
- Supervised team of 6 or more staff members.
- Resolved product issue through consumer testing.
- Friendliest supervisor award.(2022)
- safest supervisor award. (2022)
Timeline
Food Service Supervisor
Six Flags Great American
04.2022 - Current
Customer Service Representative
Banco De Las Americas
10.2018 - 02.2022
Certification - Money Laundering And Fraud Preventing
Banco Popular Dominicano
06.2016 - 06.2016
First Aid, Evacuation And Firefighting Technician. -
Servisa SRL
04.2016 - 04.2016
Customer Service Representative
Banco Popular Dominicano
11.2011 - 09.2017
Marketing - Marketing
Universidad Tegnologica De Santo Domingo
09.1998 - 07.2011
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