C'Serria Johnson

Dedicated and results-driven remote customer service agent with 13 years of experience in providing exceptional customer support. Skilled in resolving inquiries and complaints with a strong focus on delivering outstanding service. Proficient in various communication channels, including phone, email, and chat. Proven ability to empathize with customers, understand their needs, and provide effective solutions. Experienced in using customer service software and CRMs to ensure accurate and timely responses. Detail-oriented and able to handle high call volumes while maintaining professionalism and composure. Committed to maintaining high customer satisfaction ratings and exceeding performance goals in a remote work environment.