Managed cross-functional team of 7 employees to deliver high-quality data solutions on time and within budget.
Trained team on SQL query writing and knowledge of EHR data and databases.
Updated and developed SQL scripts and queries to extract and analyze data from multiple sources.
Enhanced data quality by implementing rigorous validation and cleansing processes.
Streamlined data workflows for improved efficiency and reduced processing time.
Collaborated with IT teams to design and implement secure data infrastructure.
Automated routine tasks, increasing productivity and reducing manual errors.
Worked with clinical leads and providers to scope client reporting needs for patient and population management.
Created internal documentation, naming conventions and query standardizations for team processes.
Balanced competing priorities effectively by allocating resources strategically according to project needs.
Healthcare Reporting & Analytics Consultant
Self-Employed Contractor
08.2014 - 08.2021
Managed a sustainable reporting environment for 3 healthcare clinics.
Updated and developed SQL scripts and queries to extract and analyze data from multiple sources.
Produced visually engaging dashboards that conveyed complex data in an easily digestible format, enhancing stakeholder understanding.
Streamlined reporting process for increased efficiency and improved client satisfaction.
Optimized existing reporting templates for better readability and presentation, resulting in positive client feedback.
Assisted in the development of new metrics and KPIs for more effective performance tracking across various business units.
Enhanced report accuracy by implementing data validation processes and procedures.
Provided ongoing support to end-users by troubleshooting any issues related to reporting systems and processes, ensuring the timely resolution of problems.
Provided timely and accurate ad-hoc reports upon request, supporting key decision-making processes.
Resolved data discrepancies by conducting thorough analysis and liaising with relevant departments.
Manager – Client Reporting
Carewise Health
06.2010 - 06.2014
Produced KPI dashboards for executive team.
Responsible for standard report sets delivered to clients, and managed development and production of ad hoc requests.
Managed SAS report production team to ensure timely and accurate delivery of all scheduled reports.
Monitored report delivery to be in compliance with client Performance Guarantees to retain fees at risk.
Developed an organized file system for secure report access by internal staff.
Worked with health management product teams to define key metrics that measured and monitored program success.
Participated in client meetings to understand the business needs for additional on-going or ad hoc report needs outside of the standard report set.
Maintained positive customer relations by addressing reporting problems head-on and implementing successful corrective actions.
Cross-trained existing employees to maximize team agility and performance.
Established performance goals for employees and provided feedback on methods for reaching those milestones.
Team Lead – Client Reporting
Carewise Health
08.2009 - 06.2010
Direct management and development of two (2) staff members.
Matrix management of six (6) additional staff members.
Produced monthly KPI dashboard to monitor reporting productivity measures.
Established clear reporting schedule for the team which helped in tracking progress towards on-time client delivery.
Maintained and generated quarterly care management reports detailing findings and recommendations.
Reviewed quarterly reports to ensure each report provided meaningful and comprehensive insight into care management performance.
Increased customer satisfaction by ensuring timely and accurate completion of reports and adherence to high-quality standards.
Facilitated production and delivery of ad hoc analytic reporting requests.
Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
Consultant / Senior Healthcare Reporting Analyst
Carewise Health
10.2000 - 08.2009
Generated reports detailing findings and recommendations of care management program.
Enhanced client decision-making, synthesizing complex data into clear, concise analytical reports and dashboards.
Delivered high-quality presentations to stakeholders, effectively communicating project objectives and results.
Developed and maintained strong client relationships, ensuring high levels of satisfaction and continued business.
Created lifestyle management reporting package for company.
Maintained and enhanced quarterly report package for care management programs with updates to reporting database queries and reporting template.
Negotiated contracts and agreements on behalf of clients' self-insured medical and dental rates, securing favorable terms and conditions.
Generated monthly eligibility-based carrier payments in excess of $5 million a month for large national client.
Developed and maintained monthly carrier remittance and divisional charge back system for large national client in excess of $4 million a month.
Education
BBA - Information Systems / Finance
University of Washington
Seattle, WA
09.1996 - 06.2000
Skills
Advanced SQL and SSRS expertise
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Data Services Manager
ADJ Integration Solutions
08.2021 - 02.2023
Healthcare Reporting & Analytics Consultant
Self-Employed Contractor
08.2014 - 08.2021
Manager – Client Reporting
Carewise Health
06.2010 - 06.2014
Team Lead – Client Reporting
Carewise Health
08.2009 - 06.2010
Group Benefits Associate
06-2006
Consultant / Senior Healthcare Reporting Analyst
Carewise Health
10.2000 - 08.2009
BBA - Information Systems / Finance
University of Washington
09.1996 - 06.2000
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
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