C Shannon Aikens
Chalfont,PA
Summary
Dynamic Coverage Expert at The Olive Group, recognized for exceptional customer service and adept at relationship building. Proven ability to streamline processes using various software tools while managing multiple projects effectively. Committed to fostering collaboration and achieving high customer satisfaction through effective communication and problem resolution.
Overview
10
10
years of professional experience
Work History
Coverage Expert
The Olive Group, Repair Ventures
Chicago, IL
07.2021 - Current
- Recognized by management for providing exceptional customer service.
- Identified needs of customers promptly and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Utilized various software and tools to streamline processes and optimize performance.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Administrative Executive
Old York Road Country Club
Spring House, PA
06.2018 - 07.2021
- Relayed messages, retrieved reports and printed documents for co-workers to assist with office workflow.
- Provided accurate, up-to-date information to external parties through emails, phone calls and in-person interactions.
- Coordinated project activities among multiple departments; tracked progress towards goals and deadlines.
- Facilitated communications by forwarding emails, transferring calls and filing documents.
- Managed multiple projects simultaneously while meeting deadlines in a fast-paced environment.
Finance Administrative Assistant
Adelphi
Doylestown, PA
06.2015 - 04.2018
- Created new vendor accounts in the system as requested by management.
- Reviewed all incoming invoices for accuracy before submission for payment approval.
- Performed general administrative duties such as answering phones, making copies, scanning documents .
- Organized and maintained financial files both electronically and physically.
Skills
- Time management
- Relationship building
- Communication skills
- Software utilization
Timeline
Coverage Expert
The Olive Group, Repair Ventures
07.2021 - Current
Administrative Executive
Old York Road Country Club
06.2018 - 07.2021
Finance Administrative Assistant
Adelphi
06.2015 - 04.2018
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