Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cshawn Addison JR

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Operations Manager

FedEx Ground
08.2021 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Analyzed and reported on key performance metrics to senior management.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Reported issues to higher management with great detail.
  • Reduced operational risks while organizing data to forecast performance trends.

Uber Partner

Uber Eats
01.2022 - 10.2023
  • Improved customer satisfaction by providing prompt and professional service as an Uber Partner.
  • Developed strong time-management skills to ensure punctual pick-ups and drop-offs for passengers.
  • Demonstrated flexibility by working nights, weekends, and holidays to accommodate passenger schedules.
  • Consistently maintained positive reviews from passengers on the Uber platform due to exceptional service quality.

Package Handler Trainer

FedEx Ground
08.2020 - 08.2021
  • Mentored new hires in the role of package handler, fostering a supportive learning environment for their professional growth.
  • Facilitated hands-on training sessions to ensure all package handlers understood proper techniques and equipment usage.
  • Collaborated with management to address specific skill gaps and tailor training programs accordingly.
  • Increased employee retention, providing consistent feedback and constructive criticism during one-on-one coaching sessions.
  • Enhanced team efficiency by developing and implementing comprehensive training programs for package handlers.

Education

High School Diploma -

Jean Ribault High School
Jacksonville, FL
05.2020

Skills

  • Problem-Solving
  • Team Leadership
  • Operations Management
  • Customer Service
  • Operational Efficiency
  • Decision-Making
  • Planning and Implementation
  • Staff Management
  • Goal Setting
  • Client Relationships
  • Regulatory Compliance
  • Microsoft Excel
  • Microsoft Word

Certification

  • Cyber Security, Masterschoool - d886a858-24fc-42cd-8cee-9fcf2909ec0, August 2023 - April 2024

Timeline

Uber Partner

Uber Eats
01.2022 - 10.2023

Operations Manager

FedEx Ground
08.2021 - Current

Package Handler Trainer

FedEx Ground
08.2020 - 08.2021

High School Diploma -

Jean Ribault High School

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Cshawn Addison JR