Summary
Overview
Work History
Education
Skills
Timeline

Christopher Song

Houston,Texas

Summary

In a world where exceptional customer service is becoming increasingly rare, I am a highly motivated and adaptable professional with an unwavering commitment to exceeding customer expectations. With a proven track record of success in fast-paced environments, I have mastered the art of navigating complex customer interactions and consistently delivering exceptional service that leaves a lasting positive impression.

My passion for customer satisfaction is fueled by a deep understanding of the importance of building strong relationships with each customer. I am skilled at identifying and addressing customer needs, resolving issues promptly and effectively, and going the extra mile to ensure every interaction is positive and memorable.

As a multitasking expert, I seamlessly manage multiple customer interactions simultaneously, prioritizing urgent matters while maintaining a calm and composed demeanor. My ability to quickly adapt to changing circumstances and maintain a positive attitude under pressure is instrumental in de-escalating tense situations and fostering customer loyalty.

Overview

10
10
years of professional experience

Work History

Sortation Associate

Amazon LLC
Houston, Texas
06.2018 - Current
  • Unloaded, picked, staged and loaded product for shipping
  • Worked at a rapid pace to meet tight deadlines
  • Branded, wrapped, packaged and cleaned equipment
  • Sorted and scanned packages by zip code to be shipped for next day delivery
  • Administer truck traffic, ensure shipping paperwork matches computer system.
  • Maintained accuracy and speed in sorting packages according to size, weight, and destination.
  • Organized packages into designated containers for delivery.
  • Operated conveyor belt systems to move items from one station to the next.
  • Scanned barcodes on packages using RF scanners.
  • Loaded and unloaded trucks with heavy lifting equipment as needed.
  • Inspected packages for damage or incorrect labeling prior to sorting.
  • Reported any damaged shipments immediately to supervisor.
  • Kept accurate records of incoming and outgoing shipments.
  • Ensured all safety regulations were followed at all times while operating machinery.
  • Sorted packages into delivery routes by factors such as size, weight and destination.
  • Sorted and placed materials or items on racks, shelves or bins for transport to recipient or destination.
  • Utilized portable scanner to mark items delivered to residences and businesses, keeping records current and accurate.
  • Operated mail processing equipment and manually sorted mail.

Remote Game Tester

VMC Consulting Corporation
Montreal, Canada
04.2015 - 11.2022
  • Monitored operations for compliance with specifications and promptly reported defects
  • Presented clear, organized data in graphs, charts, tables and written reports.
  • Identified and documented test plans, test cases, and test scripts for software applications.
  • Analyzed requirements documents and developed comprehensive test strategies accordingly.
  • Collaborated with developers to ensure timely resolution of bugs and quality deliverables.
  • Conducted compatibility tests on different operating systems and browsers.
  • Performed exploratory testing to identify defects in the application or system under test.
  • Utilized bug tracking systems such as JIRA to report, track and resolve identified issues.
  • Prepared detailed reports containing results from executed tests and defect summaries.
  • Maintained accurate records of all activities related to project execution and quality assurance.
  • Recorded and documented test results to compare to expected results.
  • Checked software programs for usability, functionality and design issues.

Return Processing Associate

Amazon LLC
Houston, TX
03.2021 - 07.2021
  • Assisted customers with returns and exchanges, providing customer service in a friendly manner.
  • Performed quality control checks on returned products to ensure they met company standards.
  • Sorted, counted, and scanned returned items into inventory management system.
  • Processed return merchandise authorization forms for customer refunds.
  • Provided guidance to customers regarding store policies and procedures related to returns.
  • Inspected returned items for damage or missing parts prior to processing.
  • Repackaged damaged goods before returning them to vendor or restocking shelves.
  • Ensured compliance with all relevant safety regulations when handling hazardous material returns.
  • Collaborated with other departments such as accounting, shipping, receiving, and customer service to coordinate efficient processing of returns.
  • Coordinated shipment of returned items back to vendors or warehouse locations.
  • Identified potential fraudulent activity involving returns by monitoring suspicious patterns in purchasing behavior.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Maintained up-to-date knowledge of company's return policies and procedures as well as applicable state laws governing the return process.
  • Verified accuracy of returned items against original purchase records.

Production Line Worker

Spiretek International
Houston, Texas
08.2015 - 03.2016
  • Prepared and maintained production reports and personnel records
  • Ensured product deadlines were met and quality of products were up to standards
  • Maintained a clean warehouse in compliance with OSHA safety standards.
  • Assembled components to produce finished products.
  • Inspected parts for defects or discrepancies.
  • Operated machinery according to safety regulations.
  • Performed quality control checks on assembled items.
  • Used hand tools, power tools and other equipment to assemble components.
  • Maintained production machines and equipment.
  • Collaborated with team members to meet daily production goals.
  • Supported QA measures by inspecting items and removing defective elements.
  • Maintained work area safety and appearance, focusing on safety, organization and cleanliness.
  • Used established assembly instructions to complete jobs.
  • Sorted product components on work tables to maintain maximum organization and productivity.
  • Looked through work orders to determine type and quantity of materials needed for each production batch.
  • Hand-assembled needed parts with bolts and screws.

Bowling Attendant

IT'Z
Houston, Texas
02.2014 - 07.2015
  • Communicated through multiple levels of management and team members daily, to ensure a smooth flow of operations
  • Assisted management by resolving customer inquiries and issues, within a timely manner, while helping generate repeat business through excellent customer service skills
  • Collaborated with other team members to help achieve sales goals, as well as training new team members on procedures, duties, and sales techniques.
  • Greeted customers upon arrival and provided them with bowling equipment.
  • Assisted customers in setting up their bowling lanes, including placing bumpers for children.
  • Monitored the progress of games to ensure safety regulations were followed.
  • Collected payments from customers for services rendered and maintained accurate records of all transactions.
  • Assisted with cleaning and maintenance of the bowling alley, including mopping floors, vacuuming carpets, polishing furniture, and stocking supplies.
  • Provided instructions on how to properly use the bowling equipment and scorecards.
  • Inspected bowling balls for damages or defects before returning them to customers.
  • Offered suggestions on purchasing food items and drinks from the concession stand.
  • Maintained inventory of bowling accessories such as shoes, gloves, towels.
  • Resolved customer complaints in a polite and professional manner.
  • Verified age information when necessary in order to comply with local laws.
  • Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
  • Trained new employees on ride operations, pointing out safety mechanisms and features.
  • Sold tickets and collected additional fees from customers for special services.

Education

Bachelor of Science - Information Technology

Lone Star College
07.2016

Status: Current

High School Diploma -

Klein Forest High School
01.2014

Skills

  • Shipment Preparation
  • Mail Handling
  • Distribution Services
  • Strong Organization Skills
  • Route Management
  • Shipping and Receiving Proficiency
  • Mail Sorting
  • Problem-Solving Skills
  • Team Collaboration
  • Workplace Safety
  • Truck Loading
  • Microsoft 365

Timeline

Return Processing Associate - Amazon LLC
03.2021 - 07.2021
Sortation Associate - Amazon LLC
06.2018 - Current
Production Line Worker - Spiretek International
08.2015 - 03.2016
Remote Game Tester - VMC Consulting Corporation
04.2015 - 11.2022
Bowling Attendant - IT'Z
02.2014 - 07.2015
Lone Star College - Bachelor of Science, Information Technology
Klein Forest High School - High School Diploma,

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Christopher Song