Chelsea Simpson
Springfield,MO
Summary
Proven leader and entrepreneur with extensive experience in small business operations and customer relations, notably at Triumph Tattoo. Excelled in business development, achieving significant financial growth through strategic marketing and strong client service. Skilled in project management and staff leadership, fostering teamwork and collaboration to surpass goals. I have organized, hosted, promoted, and setup over 50 local community events and business sales. Demonstrated expertise in inventory management and financial planning, ensuring operational excellence due to being a small business owner who relies heavily on supply flow for success.
Creditable waiter and front of house employee, with experience in many different restaurant settings including family owned, corporate, bars, and clubs. Most advanced and high paced being Friend’s Karaoke Bar, where I was named top sales employee for a multitude of months. Some may say I’m unmatched in speedy multitasking ability, with an extreme tendency to make people unexpectedly laugh and simply enjoy their night ten fold.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Owner
Triumph Tattoo
05.2019 - Current
- Tattoo Artist - securing my own clientele and operating my own scheduling systems.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Established foundational processes for business operations.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Elevated brand awareness with targeted marketing campaigns, leveraging social media and digital platforms.
- Interacted well with customers to build connections and nurture relationships.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Licensed Tattoo Artist
Electric Voodoo
08.2016 - 05.2018
- Streamlined appointment scheduling process for improved efficiency, resulting in increased bookings and overall revenue growth.
- Collaborated with clients on design concepts, providing guidance and expertise to ensure desired results were achieved.
- Developed an extensive portfolio showcasing a diverse range of tattoo styles, attracting new clientele through word of mouth and online marketing channels.
- Maintained a clean, safe, and sterile work environment by adhering to strict sanitation standards in accordance with industry regulations.
- Increased repeat business through exceptional customer service and attention to detail during tattoo sessions.
- Assisted in promotional efforts such as social media campaigns or special events to drive brand awareness and attract potential customers.
- Continuously expanded knowledge of current tattoo trends and techniques through ongoing professional development courses and workshops.
- Consistently met or exceeded sales targets by upselling additional services like touch-ups or add-on designs when appropriate opportunities arose during consultations.
- Participated in local tattoo conventions, representing the studio while networking with fellow professionals in the industry.
- Received numerous positive reviews from satisfied clients for exceptional artistic ability, professionalism, and customer-focused approach.
- Provided consultations for clients seeking cover-up tattoos, offering creative solutions and expert advice on the best course of action to achieve desired results.
- Supported studio management with administrative tasks including bookkeeping, inventory management, and scheduling appointments when necessary.
- Implemented new software systems to improve client records management, resulting in more efficient appointment tracking and streamlined customer interactions.
- Cultivated strong relationships with vendors for better pricing on supplies without compromising quality or safety standards.
- Performed routine maintenance tasks such as cleaning equipment, organizing workstations, and maintaining proper sanitation practices.
- Enhanced client satisfaction by delivering high-quality tattoo art and custom designs tailored to individual preferences.
- Managed inventory of supplies including ink, needles, gloves, and cleaning products to ensure optimal stock levels at all times.
- Educated clients on proper aftercare procedures, reducing the risk of infection or complications post-tattoo session.
- Created custom tattoo designs for customers.
- Kept areas neat and clean and equipment sanitized.
- Performed clean, high-quality work at all times.
- Utilized photographs and sketches from customers to develop ideas.
- Applied permanent tattoos using indelible, non-toxic ink.
- Grew client base by marketing services.
- Accepted and processed customer payments.
- Collaborated in team-based environment to maximize customer satisfaction with services.
- Anticipated design issues and proved to be proactive in developing effective solutions.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Provided emotional support and companionship to clients.
- Maintained entire family's schedule and organized events.
- Preserved patient safety by following safety protocols.
- Helped clients to maintain independence and quality of life.
- Developed and implemented individual care plans tailored to needs of each client.
- Developed and implemented activities to improve clients' quality of life.
Wait Staff Member
Kazoku Family Restaurant
05.2011 - 11.2016
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.
- Assisted in training new waitstaff members, fostering a team-oriented work environment.
- Streamlined dining experience for patrons through consistent communication with kitchen staff regarding order updates and special requests.
- Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
- Minimized wait times by quickly seating guests during peak hours, improving overall customer experience.
- Accurately managed cash transactions while handling high-volume shifts, ensuring balanced registers at the end of each shift.
- Assisted in food preparation as directed while following instructions to meet specific dietary needs.
- Displayed extensive knowledge of menu offerings and ingredients, allowing for informed recommendations to diners with dietary restrictions or preferences.
- Leveraged knowledge of table clearing techniques such as napkin folding and refilling condiments to reset table during and after dining service.
- Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
- Established rapport with regular customers through personalized service and genuine interest in their dining experiences.
- Provided support during catering events by setting up stations, serving food promptly, engaging with attendees professionally.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Wait Staff Member
Bambino’s Italian Restaurant
06.2014 - 07.2016
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.
- Assisted in training new waitstaff members, fostering a team-oriented work environment.
- Streamlined dining experience for patrons through consistent communication with kitchen staff regarding order updates and special requests.
- Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
- Contributed to increased sales by upselling menu items and suggesting daily specials to guests.
- Minimized wait times by quickly seating guests during peak hours, improving overall customer experience.
- Accurately managed cash transactions while handling high-volume shifts, ensuring balanced registers at the end of each shift.
- Assisted in food preparation as directed while following instructions to meet specific dietary needs.
- Displayed extensive knowledge of menu offerings and ingredients, allowing for informed recommendations to diners with dietary restrictions or preferences.
- Leveraged knowledge of table clearing techniques such as napkin folding and refilling condiments to reset table during and after dining service.
- Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
- Established rapport with regular customers through personalized service and genuine interest in their dining experiences.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Processed orders and sent to kitchen employees for preparation.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Checked guests' identification before serving alcoholic beverages.
Bar Waitress
Friends Karaoke Bar
12.2013 - 04.2015
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Processed orders and sent to kitchen employees for preparation.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Checked guests' identification before serving alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Wait Staff Member
Buffalo Wild Wings
05.2012 - 05.2013
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
- Assisted in training new waitstaff members, fostering a team-oriented work environment.
- Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
- Contributed to increased sales by upselling menu items and suggesting daily specials to guests.
- Minimized wait times by quickly seating guests during peak hours, improving overall customer experience.
- Accurately managed cash transactions while handling high-volume shifts, ensuring balanced registers at the end of each shift.
- Assisted in food preparation as directed while following instructions to meet specific dietary needs.
- Displayed extensive knowledge of menu offerings and ingredients, allowing for informed recommendations to diners with dietary restrictions or preferences.
- Leveraged knowledge of table clearing techniques such as napkin folding and refilling condiments to reset table during and after dining service.
- Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
- Promptly addressed customer complaints or issues, resulting in increased guest satisfaction rates.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Processed orders and sent to kitchen employees for preparation.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Checked guests' identification before serving alcoholic beverages.
Sales Associate
JCPenney Home Store
12.2010 - 07.2011
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
Education
Associate Of Arts And Sciences - Art
Ozarks Technical Community College
Springfield, MO05.2016
Glendale High School
Springfield, MO12.2011
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Client Service
- Project Management
- Operations Management
- Business Management
- Business Planning
- Project estimating
- Staff Management
- Marketing
- Financial Management
- Staff hiring
- Business Development
- Business launch
- Business marketing
- Negotiation
- Employee Development
- Product branding
- Teamwork and Collaboration
- Team Leadership
- Effective leader
- Scheduling
- Goal Setting
- Inventory Control
- Inventory Management
- Business Leadership
- Inventory Tracking and Management
- Purchasing and planning
- Schedule Management
- Budget Control
- Delegating Work
- Employee Motivation
- Hiring and Onboarding
- Staff Scheduling
- Management Team Building
Certification
CPR
First Aid
Bloodeborne Pathogens
Timeline
Owner
Triumph Tattoo
05.2019 - Current
Licensed Tattoo Artist
Electric Voodoo
08.2016 - 05.2018
Wait Staff Member
Bambino’s Italian Restaurant
06.2014 - 07.2016
Bar Waitress
Friends Karaoke Bar
12.2013 - 04.2015
Wait Staff Member
Buffalo Wild Wings
05.2012 - 05.2013
Wait Staff Member
Kazoku Family Restaurant
05.2011 - 11.2016
Sales Associate
JCPenney Home Store
12.2010 - 07.2011
Associate Of Arts And Sciences - Art
Ozarks Technical Community College
Glendale High School
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