Summary
Overview
Work History
Skills
Accomplishments
Timeline
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Christian Senica

Christian Senica

Naples,FL

Summary

Outgoing Leader with almost a decade of experience in sales facilitation in the telecom industry. Fantastic track record with a proven eye for detail, and a goal-oriented mindset. Organized and dependable; successful at managing multiple projects with a positive attitude. Willingness to take on added responsibilities to meet company goals.

Overview

9
9
years of professional experience

Work History

Director: Residential Accounts

Summit Broadband
06.2023 - 11.2023
  • Responsible for overseeing sales and operations from retail and residential departments in Southwest FL.
  • Determined overall direction of residential sales projects.
  • Fostered relationships with C-level executives of business partners.
  • Conducted store, facility, and field visits, and provided feedback on how to maximize business processes.
  • Reviewed and executed confidential documents, contracts and disclosures.
  • Negotiated contracts with buyers and sellers to maximize customer savings and company EBITDA.
  • Established positive flow of communication with agents, clients, and personnel involved in closing transactions.
  • Developed new business and managed new and existing clients.
  • Developed and implemented marketing strategies to maximize sales and attract new clients.

RETAIL SALES MANAGER

COMCAST, NBC
08.2021 - 05.2023
  • Responsible for leading one of the highest volume Xfinity stores in the State of Florida.
  • Achieved and surpassed 125% to all sales quotas consecutively.
  • Cultivated a world class customer service experience, resulting in #1 TNPS customer survey award quarterly.
  • Partnered with executive leaders to influence new coaching and sales practices.
  • Achieved the highest Xfinity Mobile attainment and Conversion Rate (Regionwide) monthly.
  • Delivered tight operational and financial controls within budgeted/cost-effective manners.
  • Submitted a monthly expense report for cross store support, facility maintenance, and employee incentives.
  • Hire, evaluate, and coach representatives and leaders on sales performance and operations.
  • Calibrate with staff members to develop performance plans through monthly and quarterly reviews.
  • Maintain the store warehouse, and coach ops associates on back of house procedures, resulting in record loss prevention.
  • Analyze/Review an array of reporting on sales and operational KPI's; conveyed performance on market and region meetings
  • Host rally style huddles and coaching calibration calls with the markets management team.
  • Worked alongside the Vice President of sales, Director of Sales, and the Market Manager to partner and coach other Sales Managers across the organization; assisting in raising sales attainment that surpassed division averages.

RETAIL TRAINING MANAGER

T-MOBILE
04.2021 - 08.2021
  • Exceeded targeted sales quotas on a monthly basis.
  • Provided promotional knowledge and implemented sales strategies to assist staff members in maximizing sales commission payouts and company incentives.
  • Assisted my district; locally developing each Mobile Associate to graduate into being Mobile Experts.
  • Responsible for delegating my districts areas of responsibility down each sales manager.
  • Mentored stores and legacy T-Mobile leadership on executing Sprint sales and ops metrics to raise ULB ranker scores.
  • Hosted weekly Retail ASM calls for the district. Supported the ASM role in helping develop them on how to become a Store Manager.
  • Responsible for ensuring weekly planograms, maintained full audit compliance to company standards.
  • Worked closely with back office channels to ensure proper store functionality.
  • Onboarded and validated tax paperwork for new hires.

RETAIL AREA MANAGER

T-MOBILE/SPRINT BY UNIVERSAL WIRELESS
12 2016 - 4 2021
  • Responsible for making sure my stores and staff members exceeded our monthly sales targets.
  • Visited our neighboring Gulf Coast market biweekly to assist senior leadership in training an additional 7 stores on Sprint and T-Mobile practices.
  • Organized scheduling and validated payroll.
  • Assured weekly planograms with proper appearance and functionality of POP displays.
  • Onboarded new hires, and verified tax documents.
  • Ensured the teams were up to date and trained on promotions, as well as coached them on best practices to maximize revenues.
  • Provided exceptional customer service by building great relationships with clients.
  • Held weekly meetings attending, contributing to, and organizing weekly conference calls.
  • Delegated tasks onto team members and worked with our back office team to ensure maximum store function.

SALES & WAREHOUSE ASSOCIATE

MARCO OFFICE SUPPLY
06.2014 - 06.2016
  • Assisted my business manager in maintaining strong relationships with business accounts.
  • Upsold all cataloged office products and created reoccurring product delivery flow for business accounts.
  • Delivered orders and installed products in client offices within the SWFL territory.
  • Created invoice tickets for warehouse fulfillment to go out for deliveries.

Skills

  • Marketing Strategy Development
  • Sales and Operations Management
  • Multi Unit Management
  • Project Leadership
  • Business Strategy
  • Team Relationship Builder
  • Culture Cultivation

Accomplishments

  • Xfinity Retail Development Council Member
  • Xfinity CEO Roundtable Attendee
  • Xfinity Florida Region Leadership MVP Award
  • Universal Wireless Presidents Club Winner
  • Universal Wireless Summit Top Surveys Award
  • Universal Wireless Summit Top Sales Award

Timeline

Director: Residential Accounts

Summit Broadband
06.2023 - 11.2023

RETAIL SALES MANAGER

COMCAST, NBC
08.2021 - 05.2023

RETAIL TRAINING MANAGER

T-MOBILE
04.2021 - 08.2021

SALES & WAREHOUSE ASSOCIATE

MARCO OFFICE SUPPLY
06.2014 - 06.2016

RETAIL AREA MANAGER

T-MOBILE/SPRINT BY UNIVERSAL WIRELESS
12 2016 - 4 2021

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Christian Senica