Christine Scanlon
Underhill,VT
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Relational and compassionate with strong active listening abilities and years of experience in the medical setting both as a patient, loved one of a patient, and as part of a healthcare team striving to create a positive and caring experience for patients and co-workers.
Overview
25
25
years of professional experience
Work History
Developmental Services Home Provider
The Howard Center Developmental Services Division
07.2012 - Current
- Assisted clients with daily living activities to promote self-sufficiency and personal growth.
- Collaborated effectively with other service providers such as healthcare professionals or educators in order to facilitate holistic care for clients.
- Enhanced client independence by implementing personalized support plans and life skills training.
Surgical Clinical Office Assistant/GYN Oncology
UVM Medical Center
02.2004 - 02.2010
- Obtained pre-authorization from insurance companies ahead of medical services.
- Enhanced patient satisfaction by efficiently managing front desk operations and addressing concerns promptly.
- Handled incoming phone calls professionally, directing callers to appropriate staff members while providing courteous assistance.
- Coordinated referral processes, ensuring seamless transitions between healthcare providers for optimal continuity of care.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Clinical Office Assistant/Women's Health Care
UVM Medical Center
05.1999 - 02.2004
- Contributed to a positive work environment through effective communication and collaboration with team members.
- Streamlined appointment scheduling for improved patient experience and reduced wait times.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Reduced no-show rates by implementing reminder calls for upcoming appointments, improving overall clinic productivity.
- Received and routed laboratory results to correct clinical staff.
Education
No Degree - Medical Terminology
Community College of Vermont
Burlington, VTHigh School Diploma -
Lawrence Central High School
Indianapolis, IN05.1987
Skills
- Team Collaboration
- Effective Communication
- Organizational Skills
- Adaptability and Flexibility
- Problem-solving aptitude
- Appointment Coordination Efficiency
- Healthcare industry awareness
- Medical Terminology
- Positive Attitude
- Interpersonal Skills
- Decision-Making
- Active Listening
Timeline
Developmental Services Home Provider
The Howard Center Developmental Services Division
07.2012 - Current
Surgical Clinical Office Assistant/GYN Oncology
UVM Medical Center
02.2004 - 02.2010
Clinical Office Assistant/Women's Health Care
UVM Medical Center
05.1999 - 02.2004
No Degree - Medical Terminology
Community College of Vermont
High School Diploma -
Lawrence Central High School
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