Summary
Overview
Work History
Education
Skills
Timeline
Intern
Ciera Stanley

Ciera Stanley

Baltimore,Maryland

Summary

Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in proposal creation an delivery. Offering these skills and strong work ethic.

Overview

13
13
years of professional experience

Work History

Front Office Specialist

Rummel, Klepper, and Kahl, LLP
06.2024 - 07.2025
  • Company Overview: Create a welcoming space for visitors and staff for major headquarters office serving 1700+ employees, 6 partners, 39 offices in 14 states
  • Create a welcoming space for visitors and staff for major headquarters office serving 1700+ employees, 6 partners, 39 offices in 14 states
  • Answer support tickets covering policies for IT, HR, benefits, new hire, general policies, payroll, accounts receivable and other general questions for all employees. Processed and closed approximately 10-20 support tickets a day from internal employees. Any questions that were not easy to answer were sent to subject matter experts in their departments
  • Developed processes to provide updates to visitors’ policies to maintain a secure perimeter of the office and maintain a record of visitors
  • Developed processes to ensure successful event coordination during major presentations, lunch and learns, and employee events
  • Provided general administrative duties as needed and solutions to any issue that may arise
  • Answered and directed phone calls to the appropriate parties
  • Create a welcoming space for visitors and staff for major headquarters office serving 1700+ employees, 6 partners, 39 offices in 14 states

Office Administrator

Techmark Corporation
03.2017 - 06.2024
  • Company Overview: Assisting in maintaining excellent working life safety systems by scheduling regular inspections
  • Answer phones, direct calls from customers, create service requests
  • Assisting in maintaining excellent working life safety systems by scheduling regular inspections
  • Processing quarterly fire alarm inspections and noting deficiencies to present customers with crucial information about their systems
  • Maintain good working relationships with our vendors to ensure excellent customer service
  • Manage schedule for technicians, updating them with addresses and appointments while on the road
  • Communicating service issues with customer
  • Informing customers of crucial changes to their system via phone or written correspondence and advising them on how to respond
  • Creating, sending and executing contracts for goods and services within an emphasis on recurring revenue
  • Sending invoices to customers
  • Processing jobs and creating informational binders for technicians on site
  • Creating submittal documents for obtaining permits
  • Creating proposal documents for customers based on repairs needed for a system
  • Maintaining a flow of parts and stock to enable follow up service to be completed in an efficient manner
  • Implemented a follow up form to obtain key information from technicians following a service call
  • Update customer information as it is changed via written requests, while maintaining security protocol
  • Processing accounts payable and accounts receivable
  • Maintaining shipping and receiving, keeping track of parts ordered for jobs
  • Assisting in maintaining excellent working life safety systems by scheduling regular inspections

Receptionist

Keepers – 1st Mariner Bank
12.2016 - 03.2017
  • Company Overview: Create a warm and welcoming space for all visitors to the bank
  • Create a warm and welcoming space for all visitors to the bank
  • Accept and directing packages for bank employees
  • Provide direction to visitors for meetings and deliveries
  • Create a warm and welcoming space for all visitors to the bank

Broker Assistant

Keepers – Newmark Grubb Knight Frank
11.2016 - 12.2016
  • Company Overview: Using Costar to generate documents, and reports as needed
  • Using Costar to generate documents, and reports as needed
  • Using Oracle to generate expense reports for payroll
  • Creating visuals for presentation using PowerPoint, Excel, and Publisher
  • Generating maps to accurately display land for sale, places of interest and possible competition
  • Assist in the day-to-day needs of the brokers
  • Maintaining office supplies
  • Managing conference rooms
  • Creating a welcoming space for visitors and clients
  • Using Costar to generate documents, and reports as needed

Administrative Assistant

Keepers – Maryland Coalition of Families
07.2016 - 08.2016
  • Company Overview: This position encompassed acting as an administrative assistant to the entire organization in several offices across the state and dozens of Family Peer Support Specialists working in the field or from home to assist families in need of any kind of physical or mental resources for their children
  • This position encompassed acting as an administrative assistant to the entire organization in several offices across the state and dozens of Family Peer Support Specialists working in the field or from home to assist families in need of any kind of physical or mental resources for their children
  • Provided support to Family Peer Support Specialists across the state of Maryland in various offices (many working from home) through IT vendor transition, phone platform transition and a large training of new staff
  • Directed distressed families towards a Family Peer Support Specialist in their region
  • Documented and filed various expenses from bills to supplies for meetings by tracking them to the various grant numbers provided to the region
  • Provided direct support to several divisions of the company from HR to Marketing as well as Finance
  • Coded checks for accounts receivable/payable and invoices for Finance Department
  • Directly responsible for shipping/receiving for the organization across the state
  • Provided support to the Director of Human Resources by creating a comprehensive employee handbook covering all of the policies of the organization
  • Ordered and organized supplies for 9 new hires (handbooks, training binders, cell phones, printers, file cabinets, rolling carts etc.)
  • Regularly ordering supplies from Staples Advantage and Stamps.com
  • Managed finances by depositing all local and State grant checks into the organization's bank account
  • Tracked and recorded new enrollments to our programs from referrals and various forms
  • Maintained communication through 4 email accounts including the support email where I would frequently troubleshoot the issue over the phone or through email messages for cell phones, desktop phones, landlines, and various email/computer/login issues
  • This position encompassed acting as an administrative assistant to the entire organization in several offices across the state and dozens of Family Peer Support Specialists working in the field or from home to assist families in need of any kind of physical or mental resources for their children

Administrative Assistant

Staff Quest – Morgan State University
04.2016 - 06.2016
  • Company Overview: Established a connection and communicated with visitors’ information about the Office for Student Affairs
  • Established a connection and communicated with visitors’ information about the Office for Student Affairs
  • Acted as Admin for the Vice President and Associate Vice President for Student Affairs
  • Received mail and directed it to proper offices
  • Maintained phone messages for using a 6-line phone system
  • Created dynamic graphic publications using Microsoft Publisher to the Universities specifications
  • Delivered engaging content to University staff through PowerPoint presentations
  • Assisted students, parents and the public with information to assist them with various needs
  • Edited and formatted a protocol manual for the Student Health Center covering all policies
  • Maintained and ordered supplies
  • Regularly used Excel documents to create budget reports, lists of employees, and resources
  • Used Google documents to share and collaborate on large projects
  • Maintained a detailed filing system of all documents sent to and from the Office for Student Affairs
  • Established a connection and communicated with visitors’ information about the Office for Student Affairs

Social Media Manager

Aiden Marketing
01.2016 - 03.2016
  • Company Overview: Created and scheduled engaging messages to be broadcast on various social media platforms to represent a brand
  • Created and scheduled engaging messages to be broadcast on various social media platforms to represent a brand
  • Increased brand awareness and drive traffic to a website
  • Used software [Teamwork] to keep track of hours spent working and create invoices
  • Worked with a team to create targeted messages for a particular buyer
  • Promoted the messages throughout social media and engaging in conversations with the public
  • Worked with clients to understand and create a clear idea of their product and their ideal buyer to drive sales and save them money in the process
  • Leveraged the benefits and tools of Facebook, Twitter, Pinterest, Instagram, LinkedIn Google+ and Hootsuite to monitor, track, and deliver messages and engaging content to potential customers
  • Created and scheduled engaging messages to be broadcast on various social media platforms to represent a brand

Administrative Assistant / Account Services Manager

Illume Communications
10.2012 - 05.2013
  • Company Overview: Work with designers to meet clients’ expectations
  • Work with designers to meet clients’ expectations
  • Communicate feedback from the clients
  • Provide and deliver finished products to clients
  • Communicate expectations to vendors
  • Schedule appointments, book travel arrangements
  • Maintain office supplies
  • Work with designers to meet clients’ expectations

Community Outreach/Street Team

Illume Communications
06.2012 - 08.2012
  • Company Overview: Increased awareness of a new transit system in Baltimore
  • Increased awareness of a new transit system in Baltimore
  • Increased visibility of the Baltimore Red Line by attending fairs, festivals and community events to reach our target audience
  • Listening and comprehending people's comments and concerns to rally support and calm fears about change
  • Answering questions pertaining to the project or directing people to specific team members
  • Being upbeat and friendly to all attendees
  • Writing reports about public concerns about the project
  • Getting people excited about the prospect of the new transit system
  • Increased awareness of a new transit system in Baltimore

Education

Psychology

Frostburg State University
Frostburg, MD

Skills

  • Customer service expertise
  • Document management
  • Contract and proposal creation
  • Revenue generation

Timeline

Front Office Specialist

Rummel, Klepper, and Kahl, LLP
06.2024 - 07.2025

Office Administrator

Techmark Corporation
03.2017 - 06.2024

Receptionist

Keepers – 1st Mariner Bank
12.2016 - 03.2017

Broker Assistant

Keepers – Newmark Grubb Knight Frank
11.2016 - 12.2016

Administrative Assistant

Keepers – Maryland Coalition of Families
07.2016 - 08.2016

Administrative Assistant

Staff Quest – Morgan State University
04.2016 - 06.2016

Social Media Manager

Aiden Marketing
01.2016 - 03.2016

Administrative Assistant / Account Services Manager

Illume Communications
10.2012 - 05.2013

Community Outreach/Street Team

Illume Communications
06.2012 - 08.2012

Psychology

Frostburg State University

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Ciera Stanley