Ctali Basaldu
Corpus Christi,TX
Summary
Motivated college freshman pursuing a Bachelor of Science in Chemical Engineering at Texas A&M University–Kingsville, with an expected graduation date of 2030. Entrepreneurial and bilingual professional with experience in customer service, retail, business ownership, and cosmetology. Demonstrated leadership through owning and operating a lash business, managing clients, providing quality services, and maintaining professional customer relationships. Eager to apply strong communication, problem-solving, teamwork, and leadership skills in a professional environment.
Overview
1
1
Language
1
1
Certification
8
8
years of professional experience
Work History
Lash Technician
Own Business
Corpus Christi, Texas
03.2021 - Current
- Provided expert lash application and styling to enhance client satisfaction.
- Educated clients on aftercare techniques for optimal lash maintenance.
- Educated clients on aftercare procedures to maintain natural eyelash health and extend the longevity of extensions.
- Implemented sanitation protocols to comply with health and safety regulations.
- Built strong client relationships to foster loyalty and encourage repeat business.
- Coordinated client scheduling to optimize appointment flow and enhance service delivery. and appointments to optimize service delivery times.
- Trained new technicians on best practices for lash application and customer service.
- Researched industry trends to incorporate new techniques into services offered.
- Built strong relationships with customers by providing exceptional customer service.
Party Host
Chuck E Cheese
Corpus Christi, Texas
05.2018 - 05.2021
- Organized birthday parties and events for children and families.
- Coordinated food service operations during events, ensuring timely delivery and guest satisfaction.
- Trained staff on party hosting procedures and customer service standards to enhance guest experiences.
- Communicated effectively with parents to customize party experiences.
- Supported guests during events by answering questions and promptly addressing concerns.
- Maintained cleanliness and safety of party areas throughout events.
Retail Sales Associate
Forever 21
Corpus Christi, Texas
11.2019 - 11.2020
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Assisted customers with product selection and inquiries.
- Helped customers by answering questions and locating merchandise.
- Handled customer returns and exchanges professionally.
- Completed transactions in an efficient manner while providing excellent customer service.
- Maintained store presentation and organization standards.
- Collaborated with team members to achieve sales goals.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Prepared merchandise for purchase or rental.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
Education
Cosmetology
Del Mar College
Corpus Christi, TX05-2021
High School Diploma -
Veterans Memorial
Corpus Christi, TX05-2020
Skills
- Eyelash extensions
- Sanitation protocols
- Client education
- Industry trend analysis
- Scheduling efficiency
- Customer relationship management
- Lash training techniques
Languages
Spanish
Professional
Certification
- cosmetology license
Timeline
Lash Technician
Own Business
03.2021 - Current
Retail Sales Associate
Forever 21
11.2019 - 11.2020
Party Host
Chuck E Cheese
05.2018 - 05.2021
Cosmetology
Del Mar College
High School Diploma -
Veterans Memorial