Summary
Overview
Work History
Education
Skills
Websites
Languages
Interests
Work Availability
Affiliations
Work Preference
Software
Timeline
Charles Thomas Castro

Charles Thomas Castro

Round Rock,TX
Risk comes from not knowing what you are doing.
Warren Buffett

Summary

Technical Program Manager | 20+ Years IT Infrastructure, M&A and Divestitures Competencies: Waterfall, Agile & Hybrid Project Methodologies, MS Project / MSFT Suite, JIRA, SharePoint, Remedy, ServiceNow, Mercury Test Director, Clarity, Confluence, M&A Diligence, Integration & Carve-outs and TSA, Azure and AWS Cloud, Data, & Infrastructure Migration, Cross-functional and international team leadership.

Overview

30
30
years of professional experience

Work History

Technical Program Manager (Carve-Out)

Inmar Intelligence
02.2025 - Current
  • Divestiture Management (Carve-out from Inmar to DHL) leading technical migration of the reverse logistics operation from Inmar Intelligence to DHL.
  • Responsible for projects to migrate IT infrastructure, including networking interconnects, software applications and licensing, Google Cloud Gmail and Drive data.

Technical Program Manager Cybersecurity

Procore Technologies
07.2024 - 09.2024
  • Led Agile cross-team effort improving documentation workflow by incorporating orphan projects.
  • Conducted JIRA EPIC reviews, program timeline evaluation, and delivered reporting process upgrades.
  • Executed quality reviews, change management reviews, project alignment and interlock meetings.

IT Director Infrastructure and Security

Highridge Medical HIG Capital
05.2024 - 07.2024
  • Led IT Infrastructure and Cybersecurity teams transitioning medical carve-out from the deal team to the system integration teams.
  • Managed the planning of Agile and Waterfall workstreams during a complex M&A transaction.
  • Evaluated SOW and Costs, provided recommendation for 3rd party SAP, AZURE, and Network integrators.
  • Managed JIRA project, critical path, RAID log, weekly Executive reporting.

Senior IT Program Manager

Alorica
11.2022 - 01.2024
  • Infrastructure program lead deploying four EMEA contact centers using hybrid project methodology.
  • Led cross-functional deployment of network infrastructure (MDF/IDF), servers and firewalls into new facilities located in Poland, Bulgaria, Egypt, and South Africa.
  • Collaborated with cross-regional stakeholders and multiple internal teams to align project objectives and timelines for deploying fully operational call centers.

Director Integration Management Office

BD Beckton Dickinson and Co.
05.2022 - 10.2022
  • Company Overview: MorganFranklin Cybersecurity Vaco Staffing
  • Led pre-integration due diligence to assess and address target company cybersecurity risks.
  • Lead a team to develop, plan for, and execute Penetration Testing, Application and Vendor assessments, and NIST evaluations. Results presented scored racking and action item list to client.
  • Created a playbook for the cybersecurity M&A team including standardized deliverables and KPI.
  • MorganFranklin Cybersecurity Vaco Staffing

Associate-Director IT Mergers and Acquisitions

Cognizant Technology Solutions
02.2020 - 05.2022
  • Executed project discovery, risk management, and integration planning across all project phases pre-close, sign and close, and Day 1 to 120 integration.
  • Organized and managed various workshops with target companies and internal teams including Corp Dev. Facilities, HR, and Cybersecurity to determine risks, issues, and inter-dependences.
  • Evaluated and prioritized roadmap for Non-Integrated Business cybersecurity resiliency.
  • Collected and prioritized requirements for systems, infrastructure, networks, and IT contracts.

Senior Consultant IT

Dell Technologies
05.2014 - 02.2020
  • Managed IT and Cybersecurity teams to complete EMC M&A on-boarding for Active Directory, Single Sign-On (SSO), User Identity, workstation, and Exchange migration for 60,000 users and devices.
  • Managed IT tracks for two major divestitures from discovery and due diligence through Transition Services Agreement completion. (Dell Services to NTT Data, SonicWALL to Quest).
  • Led all IT aspects of M&A workstream: planning and risk management for the integration and carve-out of hardware platforms, applications and data, business, and counterparty interlocks, including escalation of operational risks and issues, and playbook updates.
  • Collaborated to sync cross-functional engagement with internal and external customers, senior business, IT, and finance leadership from deal assessment to TSA close.
  • Developed team via updating job descriptions, screening and interviewing candidates, on-boarding, training, coaching, and overall program leadership.
  • Created, submitted, and managed $19M divestiture budget for 10 direct and ~50 extended resources, including OPEX and CAPEX spend, and travel.

Senior IT Operations PM

Microsoft Corporation
12.2011 - 05.2014
  • Headed infrastructure deployment team of 12-15 contract PMs, data center staff, and network engineers for the Global Delivery Services Team. FED/ITAR security clearance.
  • Deployed datacenter infrastructure to support: Office 365 (O365) Dedicated, Federal (ITAR), Windows Live ID (WLID), Unified Communications Group (Lync and LiveMeeting), CRMLIVE, and Global Payments.
  • Compiled and reported on capacity planning, project intake and status, risk and issue logging, tracking, resolution, and escalations while delivering a portfolio of ~100 global deployment projects.

Program Manager Oracle EBS

Emerson
01.2011 - 11.2011
  • Coordinated an offshore development team to build an Enterprise Service Bus, including test and production Oracle EBS environments running Java CAPS R6, Oracle IAS, and WebLogic servers.
  • Provided governance recommendations and interlocks with the Global PMO and operations support by analysis, and resolution of EAI-related environment and production issues.
  • Developed SDLC, Best Practices and Standards for offshore teams.

IT Program Manager

Dell Technologies
03.2007 - 01.2011
  • Governance and Budget Analyst for the M&A and Large Enterprise Teams.
  • Negotiated and forecasted the M&A team budget, headcount, and OPEX/CAPEX requirements.
  • Led engineering team to virtualize and decommission servers as TROUX data steward for CORP-AMER-OTC.
  • Global project delivery for Global eBusiness, Dell Order Management System (DOMS), SABRIX Global Tax, credit card encryption, and AXIS Data Warehouse using waterfall and SAFE Agile software Development Lifecyle (SDLC) methodologies.

Project Manager

Citibank BISYS Fund Services
06.2006 - 02.2007
  • Managed projects for domestic and international mutual fund accounting and mutual fund services teams to support internal IT applications and hosted client applications.
  • Led software projects across a variety of platforms (mainframe to web enabled platforms) for: BISYS applications to meet regulatory compliance including Sarbanes-Oxley, and 22c-2.
  • SunGard application upgrades, and acquisition and deployment of Compliance Edge Dashboard.

Project Manager Web Platform Delivery

Gap Inc Direct
07.2000 - 06.2006
  • Executed projects to install for the customer facing eCommerce sites Gap, Old Navy, and Banana Republic, the Gap call center, and the Gap Online Distribution Centers from design to post-install review.
  • Delivered the Oracle Retek Warehouse Management WMS upgrade project, ~10,000 FTE hours.

Project Manager Personal Lines Insurance

California State AAA
06.1999 - 06.2000
  • Coordinated IT engagement between CSAA IT and EDS-Perot for Personal Lines Underwriting.
  • Completed Y2K evaluation and remediation for California and Alaska.

E-Commerce Analyst – Commercial Lines

Allianz Fireman’s Fund Insurance
11.1996 - 06.1999
  • Rebuilt FFIC website to comply with Allianz guidelines for Commercial Lines Marketing.
  • Provided end-user technical support to FFIC staff.

Technical Support Representative II

Charles Schwab
06.1995 - 10.1996
  • Led transition team to build call center support for transition from Streetsmart II to eSchwab.
  • External customer account and technical support specialist – NASD licensed, in-bound.
  • Editor: Hot Issue Customer Support documentation.

Education

MBA - undefined

University of Phoenix
01.2006

Graduate Certificate - Web Development

Golden Gate University
01.2000

Bachelor of Arts - History

University of San Francisco
01.1993

Skills

  • Waterfall
  • Agile
  • Hybrid Project Methodologies
  • MS Project
  • MSFT Suite
  • JIRA
  • SharePoint
  • Remedy
  • ServiceNow
  • Mercury Test Director
  • Clarity
  • Confluence
  • M&A Diligence
  • Integration
  • Carve-outs
  • TSA
  • Azure
  • AWS Cloud
  • Data
  • Infrastructure Migration
  • Cross-functional team leadership
  • International team leadership

Languages

English
Native or Bilingual

Interests

Travel with my Travel Advisor spouse

Texas State Football with my Color Guard Captain daughter

Gardening and Landscaping

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations

  • SCORE | Austin
  • Round Rock Chamber of Commerce

Work Preference

Work Type

Full TimeContract WorkGig Work

Work Location

On-SiteRemoteHybrid

Important To Me

Company CultureWork-life balance

Software

MSFT Office Suite

JIRA Atlassian

Remedy, SNOW, Clarity, Sabrix, Oracle RETEK, Confluence, Midaxo

Timeline

Technical Program Manager (Carve-Out) - Inmar Intelligence
02.2025 - Current
Technical Program Manager Cybersecurity - Procore Technologies
07.2024 - 09.2024
IT Director Infrastructure and Security - Highridge Medical HIG Capital
05.2024 - 07.2024
Senior IT Program Manager - Alorica
11.2022 - 01.2024
Director Integration Management Office - BD Beckton Dickinson and Co.
05.2022 - 10.2022
Associate-Director IT Mergers and Acquisitions - Cognizant Technology Solutions
02.2020 - 05.2022
Senior Consultant IT - Dell Technologies
05.2014 - 02.2020
Senior IT Operations PM - Microsoft Corporation
12.2011 - 05.2014
Program Manager Oracle EBS - Emerson
01.2011 - 11.2011
IT Program Manager - Dell Technologies
03.2007 - 01.2011
Project Manager - Citibank BISYS Fund Services
06.2006 - 02.2007
Project Manager Web Platform Delivery - Gap Inc Direct
07.2000 - 06.2006
Project Manager Personal Lines Insurance - California State AAA
06.1999 - 06.2000
E-Commerce Analyst – Commercial Lines - Allianz Fireman’s Fund Insurance
11.1996 - 06.1999
Technical Support Representative II - Charles Schwab
06.1995 - 10.1996
University of Phoenix - MBA,
Golden Gate University - Graduate Certificate, Web Development
University of San Francisco - Bachelor of Arts, History

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