Summary
Overview
Work History
Education
Skills
References
Timeline
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Courtney Thessen-Stewart

Brooklyn,MD

Summary

Successful Human Resources professional with proven track record of success in facilitating onboarding process and implementing strategies. Knowledgeable about HR policies and procedures with good understanding of legal and compliance requirements. Approachable and committed to setting up new hires for success.

Overview

8
8
years of professional experience

Work History

HR Onboarding Specialist

United Parcel Service, UPS
01.2020 - Current
  • Performs pre-boarding/onboarding activities and programs (e.g., I-9, validate background checks, coordinates scheduling, support biometrics and fingerprinting, etc.)
  • Posts, collects, and audits bid list, ensures accurate hiring ratio, performs Driver Qualification Files (DQF; e.g., licensing, background check, schedules road test, drug screening for Feeder drivers, etc.).
  • Keeps internal candidate notes on the bid files.
  • Coordinates drug screening for drivers
  • Assists with Integrad driver training school - keeps list of drivers for internal drivers
  • Streamlined new hire processes by developing efficient task workflows and checklists.
  • Improved retention rates by establishing strong relationships with new hires during their onboarding period.

HR Specialist

United Parcel Service, UPS
01.2017 - 01.2020
  • Enhanced employee satisfaction by implementing streamlined HR policies and procedures.
  • Reduced turnover rates by conducting thorough exit interviews and addressing employees'' concerns.
  • Acted as liason between employees and corporate HR group - managing benefits administration for company-wide staff; and ensuring timely processing and accurate recordkeeping.
  • Performs pre-boarding/onboarding activities and programs (e.g., I-9, validate background checks, coordinates scheduling, support biometrics and fingerprinting, etc.)
  • Improved retention rates by establishing strong relationships with new hires during their onboarding period.

PT Hub Supervisor

United Parcel Service, UPS
06.2016 - 01.2017
  • Responsible to ensure that all employees adhere to safety policies and procedures at all times, operating in full compliance with department, station, corporate and OSHA requirements.
  • Manages department resources to ensure maximum output, accuracy, and efficiency at all times.
  • Establishes and promote a positive, team-oriented work environment emphasizing employee involvement, pro-active communication, inter-departmental cooperation, and continual improvement on all levels.
  • Implements employee personal development plans as required to ensure the continuing professional growth of department personnel.
  • Ensures all department employees receive specific and detailed orientation, skills and safety training, appropriate materials and information, regular evaluations, and pro-active coaching to support their continued development.
  • Ensures all employees adhere to safety policies and procedures at all times.

Education

Bachelor of Science - Sociology

Towson University
Baltimore, MD

Skills

  • Adaptability
  • Task prioritization
  • Attention to detail
  • Technical proficiency
  • Effective communication & active listening
  • Software knowledge - Microsoft Office; Workday; ServiceNow
  • Team collaboration
  • Problem-solving
  • Continuous learning
  • Relationship building
  • Customer service
  • Organizational skills
  • Employee Relations
  • Termination Documentation
  • New Hire Onboarding
  • Information Protection
  • Procedure Compliance
  • Employee Investigations
  • Talent Acquisition
  • Organizational Development
  • Human Resources Support
  • Human Resources Management Systems
  • Documentation and Recordkeeping
  • Analytical and Critical Thinking
  • In-Person and Telephone Interviewing
  • Policy Interpretation

References

References available upon request.

Timeline

HR Onboarding Specialist

United Parcel Service, UPS
01.2020 - Current

HR Specialist

United Parcel Service, UPS
01.2017 - 01.2020

PT Hub Supervisor

United Parcel Service, UPS
06.2016 - 01.2017

Bachelor of Science - Sociology

Towson University

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Courtney Thessen-Stewart