Cuba Garcia

-Supervised daily concierge operations, ensuring a high standard of service for residents and guests in a luxury 132-unit building
-Delivered personalized customer service by addressing resident inquiries, resolving issues promptly, and exceeding expectations.
-Trained, mentored, and evaluated concierge team members to maintain professionalism, courtesy, and adherence to luxury service standards.
-Ensured strict confidentiality and discretion when handling sensitive resident information and requests.
-Managed front desk operations, including shift scheduling, task delegation, and quality assurance checks.
-Enforced condominium policies and procedures to maintain a safe, comfortable, and welcoming environment for all residents.
-Collaborated with property management, security, and maintenance teams to ensure seamless daily operations and swift resolution of resident concerns.

-Prepare and manage annual property budgets, including forecasting income and expenses.
-Monitor financial performance of properties to maximize profitability and ensure alignment with financial goals.
-Oversee rent collection, process payments, and manage accounts receivable/payable to maintain positive cash flow.
-Conduct market research and financial analysis to optimize rental pricing strategies.
-Handle lease agreements, renewals, and legal documentation in accordance with applicable laws.
-Evaluate property investment opportunities and conduct ROI analyses to support portfolio growth.
-Track capital expenditures and manage reserve funds for property maintenance and improvements.

-Implemented strategies that increased sales and profitability.

-Monitored financial performance, set budgets, and controlled expenses to ensure financial stability.

-Coached personnel on management principles and operational procedures to maximize efficiency.

-Trained new employees on customer service standards and company protocols.

-Oversaw training across 10 stores, from general managers to new hires.