ALEXANDRA RAMOS
Kissimmee,Florida
Summary
Dynamic and highly motivated college student with a proven track record in customer service, leadership, and team collaboration. Adapt to delivering exceptional customer experiences while balancing academic commitments. Skilled in communication, problem-solving, and fostering positive relationships with customers and team members. Demonstrates a strong ability to lead, mentor, and motivate others, with experience managing responsibilities in high-pressure environments. Enthusiastic about contributing to organizational success through a commitment to excellence, adaptability, and a growth mindset.
Overview
2
2
years of professional experience
Work History
Key Holder
Mania Jeans
01.2025 - Current
- Managed daily cash handling process.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Receive and merchandise new items to corporate standards.
- Meet sales goal by upselling all clients and holding associates accountable for their KPI.
- Swept and mopped the floor, wiped windows and fixtures after closing to maintain an organized and tidy store.
- Assisted customers in locating specific items they were looking for quickly, resulting in an increase in overall client satisfaction.
- Fashion styling
- Opening and closing procedures.
- Customer Service
- Developed and nurtured lasting client relationships through dedicated assistance, issue resolution, and active listening.
- Researched issues to obtain appropriate answers to customer inquiries.
- Loss prevention.
Lifeguard
Universal
03.2024 - 11.2024
- Ensure the guests' safety in and around the pool by communicating and enforcing all pool regulations and rules.
- Ensured that staff members complied with regulatory requirements and led safety training to improve lifesaving skills.
- Use training and medical supplies and equipment to rescue and examine injured people and, if necessary, administer first aid or CPR/AED.
- Increased customer satisfaction by greeting all guests with courtesy and cheerfully resolving any issues.
Customer Service Representative
Pollo Tropical
11.2022 - 01.2024
- Greeted guest and offered assistance upon arrival
- Used active listening, conflict resolution, and dynamic communication skills to quickly and effectively resolve issues
- Process orders, handle payments, and operate the point-of-sale system.
Education
Associates of Arts -
Valencia College
05.2026
High School Diploma -
Tohopekaliga High School
05.2023
Skills
- First Aid
- CPR
- AED
- Training and development
- Team Leadership
- Strong verbal communication
- Self-motivated
- Customer relationship management
- Multitasking and prioritizing
- Relationship building
- Flexible work schedule
- Team building and motivation
Hobbies and Interests
- Dance
- Singing
- Choreography
- Personal Fitness
Skills Certifications
- First Aid/CPR/AED via A.R.C.
- Training and development
- Team Leadership
- Strong verbal communication
- Self-motivated
- Customer relationship management
- Fluent in English and Spanish
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Key Holder
Mania Jeans
01.2025 - Current
Lifeguard
Universal
03.2024 - 11.2024
Customer Service Representative
Pollo Tropical
11.2022 - 01.2024
High School Diploma -
Tohopekaliga High School
Associates of Arts -
Valencia College
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