Cubatrina Marrow
Farmville,NC
Summary
Compassionate Case Manager experienced in coordinating care and utilizing resources for individuals of all ages. Hardworking and dedicated to achieving desired case outcomes. Offers excellent problem-solving, conflict resolution and communication abilities.
Overview
12
12
years of professional experience
Work History
CAP/DA Case Manager
Greene County Department Of Social Services
10.2022 - Current
- Maintained accurate documentation of around 20 cases, ensuring compliance with regulations and confidentiality requirements.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored 20 ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Managed time efficiently in order to complete all tasks within deadlines.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
CMARC Care Manager
Lenoir County Health Department
02.2022 - 10.2022
- Ability to work independently, Customer service, Analytical thinking, Scheduling, Patient relations, Acute and rehabilitative care
- Maintained up-to-date knowledge of community resources by networking with local organizations and attending professional development opportunities.
- Monitored up to 25 clients progress closely, adjusting care plans as needed to promote ongoing improvement.
- Evaluated clients progress and adjusted service plans to address areas of concern.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Enhanced patient care by developing and implementing individualized care plans.
- Assessed clients and developed plans to meet needs.
- Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing, and other enabling services for patients.
- Maintained network of community resources to provide most comprehensive support services possible to clients.
- Participated in team meetings and trainings to stay updated on best practices and new developments in care management.
- Developed strong rapport with patients and families through empathetic listening and compassionate communication techniques.
Social Worker II Crisis Intervention
Wilson County Department Of Social Services
08.2019 - 01.2022
- Assessments for possible assistance for utilities (CIP), rent, medicines, water (LIHWAP) and homelessness, Referral source, Worked with multiple departments for client eligibility, Maintained lists of resources helpful to clients, Maintained thorough case history records and wrote detailed reports, Developed workable solutions for recurring problems for individuals and families, Administered conflict resolution strategies to help families resolve disputes, Provided mental health support to homeless clients and connected each with community resources, Assisted uninsured and under-insured patients in obtaining medications through grants and community resources
- De-escalated stressful situations through individual and family crisis interventions.
- Supported clients and families with empathy and compassion during difficult times.
- Assisted clients in identifying community resources and connecting with appropriate services.
- Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
- Provided crisis counseling and intervention services to about 120 clients monthly in emergency situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Provided professional services and support within our dynamic work environment.
Admissions Coordinator
Universal Healthcare
06.2016 - 09.2018
- Insurance verification, Assessments, Administered tours of facility, Marketing, Helped patients with admissions process and adhered to state and federal laws, Organized and participated in health fairs to raise awareness of organization's mission and services, Compiled and analyzed marketing data to generate reports for corporate office
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Optimized communication strategies between 4 departments involved in admissions process, fostering collaboration and efficiency.
- Assisted in patient admission process based on federal and state laws.
- Worked well in team setting, providing support and guidance.
- Proved successful working within tight deadlines and fast-paced environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Intake Worker/Counselors Assistant
Choices Substance Abuse And Mental Health
06.2012 - 07.2016
- Administered daily intake for client, Greeted individuals, gathered medical and legal histories and obtained emergency contact information, Issued, gathered and inspected intake forms to confirm correct signatures and information, Coordinated schedules and appointments, sending out reminders regarding appointment dates, Processed paperwork, obtained billing forms and secured confidential information, Screened applicants and took initial information about demographic and historical data, Observed safety protocols to minimize accidents and spread of disease, Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations
- Developed strong rapport with clients from diverse backgrounds through cultural sensitivity and respect during intake process.
- Completed intake assessment forms and filed clients' charts.
- Developed and maintained courteous and effective working relationships.
- Monitored and ordered supplies and materials to keep office well stocked.
- Greeted guests in with friendliness and professionalism.
Admissions Coordinator/SW Assistant
Ayden Court Nursing And Rehab
07.2015 - 04.2016
- Assessments, Discharge planning, Cognitive screening, Insurance verification, Scheduled tours, Marketing, Helped patients with admissions process and adhered to state and federal laws, Handled insurance claim duties and verified that each met standards of admissions, Completed document faxing, bookkeeping and accurate filing, Organized and participated in health fairs to raise awareness of organization's mission and services, Compiled and analyzed marketing data to generate reports for corporate office
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Completed preliminary paperwork for incoming and outgoing patients.
- Collaborated with admissions team to develop and implement strategies to improve admissions process.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Identified issues, analyzed information and provided solutions to problems.
- Applied effective time management techniques to meet tight deadlines.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Greeted guests in with friendliness and professionalism.
- Volunteered to help with special projects of varying degrees of complexity.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Proofread and edited documents for accuracy and grammar.
Education
Bachelor of Arts - Social Work
Barton College
Wilson, NC05.2019
Diploma Human Services Technology - Mental Health Contration
Lenoir Community College
Kinston, NC05.2011
Skills
- Case assessments
- Activities of daily living support
- Time management
- Medical chart documentation
- Conflict resolution
- Flexibility
- Patient Needs Assessment
- Patient support
- Care Coordination
- Case Documentation
- Health History Documentation
- Social Work
Certification
Timeline
CAP/DA Case Manager
Greene County Department Of Social Services
10.2022 - Current
CMARC Care Manager
Lenoir County Health Department
02.2022 - 10.2022
Social Worker II Crisis Intervention
Wilson County Department Of Social Services
08.2019 - 01.2022
Admissions Coordinator
Universal Healthcare
06.2016 - 09.2018
Admissions Coordinator/SW Assistant
Ayden Court Nursing And Rehab
07.2015 - 04.2016
Intake Worker/Counselors Assistant
Choices Substance Abuse And Mental Health
06.2012 - 07.2016
Bachelor of Arts - Social Work
Barton College
Diploma Human Services Technology - Mental Health Contration
Lenoir Community College
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