Chizoba Uganeme
Baltimore,USA
Summary
Diligent registered nurse with strong background in progressive care and cardiac nursing . Skilled in providing critical care and managing complex patient cases. Demonstrated proficiency in patient assessment and emergency response.
Overview
6
6
years of professional experience
Work History
Registered Nurse Cardiovascular PCU
Ascension St Agnes Hospital
Baltimore , MD
07.2025 - Current
- Managed emergency situations, including code blue events, with quick decision-making and coordination of resources to ensure optimal patient outcomes.
- Monitored cardiac rhythms, identifying abnormalities and notifying healthcare professionals promptly
- Administered Infusion treatments which include TPN, Blood products, Heparin, Insulin, cardiac medications etc and procedures as ordered by physicians, while adhering to organizations protocols.
- Collaborated with interdisciplinary teams to develop personalized care strategies.
- Administered medications and monitored patient responses to treatment plans in the cardiology unit .
- Served as an advocate for patients, ensuring their preferences were considered during medical decision-making processes.
- Assesses and coordinates patient's discharge planning needs with members of the healthcare team, educating patients on heart health, treatment options, lifestyle modifications , increasing their understanding of cardiovascular conditions and empowering them in self care post discharge.
- Performed wound care per order, conducted thorough assessments of patients' wounds to determine color, depth, and condition and documented wound healing progress.
- Provided direct patient care using nursing process, monitoring vital signs post cardiac procedures.
Customer Resolution Specialist
Ikea Usa
Baltimore , MD
07.2020 - 06.2025
- Resolving customer issues at an expert level by collecting pertinent information via phone email and in person, informing customers of options and finding acceptable resolution.
- Maintained accurate records of customer resolution and follow through to negotiate credits and/or discounts based on the policy/incident.
- Managed escalated complaints efficiently, demonstrating strong conflict resolution skills.
- Worked collaboratively with installers and other departments to expedite issue resolution , ensuring customer satisfaction and providing excellence customer service.
- Provided exceptional support to customers by thoroughly understanding their needs and offering tailored solutions.
- Mentored new hires on best practices in customer resolution techniques, contributing to the overall success of the team.
Education
Associate of Science - Nursing
Towson University
Baltimore, MD05-2025
Associate of Science - Nursing
Community College of Baltimore County, Essex
Baltimore, MD05-2025
Bachelor of Science - Biochemistry
Covenant University
Nigeria 07-2011
Skills
- Hemodynamics monitoring
- ECG
- Intravenous therapy
- Neurological monitoring
- End-of-life care
- Telemetry monitoring
- Critical care
- Chest pain management
- Strong clinical judgment
- Cardiac medication administration
Timeline
Registered Nurse Cardiovascular PCU
Ascension St Agnes Hospital
07.2025 - Current
Customer Resolution Specialist
Ikea Usa
07.2020 - 06.2025
Associate of Science - Nursing
Towson University
Associate of Science - Nursing
Community College of Baltimore County, Essex
Bachelor of Science - Biochemistry
Covenant University
HONORS AND AWARDS
Dean’s List Fall 2021 – Spring 2023
Community College of Baltimore County
Dean’s List Fall 2023 – Summer 2024
Towson University
TRAINING AND CERIFICATIONS
- Basic Life Support
- American Heart Association
CLINICAL EXPERIENCE
- Mercy Medical Center - Sep 2023 to Dec 2023
- Johns Hopkins Bayview Medical center - Jan 2024 to Dec 2024
- Franklin Square Medical Center-Medical-surgical Unit ( Tower 1 ) Feb 2026 to Mar 2026