Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Cuizhu Liang

Cuizhu Liang

San Francisco,CA

Summary

Dynamic administrator with a proven track record at Digitail Marketing, enhancing operational efficiency through effective workflow management and team supervision. Skilled in customer service and recordkeeping, I implemented filing systems that improved document retrieval times, fostering collaboration and optimizing resource allocation. Committed to delivering high-quality service and support.

Overview

14
14
years of professional experience

Work History

Administrator

Digitail Marketing
09.2021 - 06.2025
  • Managed administrative workflows to enhance operational efficiency and streamline office processes.
  • Coordinated scheduling and communication for senior leadership, ensuring timely responses and effective collaboration.
  • Developed and implemented filing systems that improved document retrieval times and organizational structure.
  • Supervised a team of administrative staff, providing guidance and support to ensure high-quality service delivery.
  • Oversaw budget management for administrative functions, optimizing resource allocation while maintaining operational effectiveness.
  • Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
  • Maintained accurate documentation of company policies and procedures for easy reference by all employees.
  • Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
  • Office Leasing & Registration Management


Online Customer Service Consultant

Game Development Company
06.2015 - 11.2020
  • Resolved customer inquiries through chat and email, enhancing overall satisfaction and retention.
  • Provided product knowledge and support, ensuring accurate information delivery to customers.
  • Collaborated with cross-functional teams to streamline processes and improve service efficiency.
  • Analyzed customer feedback to identify trends, recommending actionable improvements for service quality.
  • Trained new team members on best practices and effective communication strategies.
  • Monitored social media channels for customer inquiries, proactively addressing concerns and maintaining brand reputation management.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Receptionist and Casher

Hotel of China
02.2011 - 04.2015
  • Greeted and assisted visitors, ensuring positive first impressions and smooth entry process.
  • Managed multi-line phone system, directing calls efficiently to appropriate departments.
  • Scheduled appointments and meetings, optimizing calendar management for staff availability.
  • Maintained organized front desk area and ensured necessary supplies were stocked.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Answered central telephone system and directed calls accordingly.
  • Managed front desk operations, ensuring efficient guest check-in and check-out processes.

Education

No Degree - Hospitality Administration And Management

电子科技大学 University of Electronic Science
China
06-2023

Skills

  • Customer service
  • Data entry
  • Attention to detail
  • Recordkeeping and file management
  • Office administration

Languages

English
Professional Working
Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual

Timeline

Administrator

Digitail Marketing
09.2021 - 06.2025

Online Customer Service Consultant

Game Development Company
06.2015 - 11.2020

Receptionist and Casher

Hotel of China
02.2011 - 04.2015

No Degree - Hospitality Administration And Management

电子科技大学 University of Electronic Science

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