Summary
Overview
Work History
Education
Skills
Certification
Timeline
TruckDriver

Cullen Chapman

Galveston,TX

Summary

Experienced professional with a strong background in team leadership, customer service, and inventory management. Proven track record of improving operational efficiency and resolving issues while maintaining financial accuracy. Skilled in training and developing teams, ensuring compliance, and implementing quality control measures. Capable of strategic planning, technical support, and effective communication skills. Proficient in conflict resolution, process improvement, and employee onboarding, contributing to a well-rounded and highly skilled professional skill set.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Assistant Store Manager

Dollar General
07.2023 - Current
  • Manage daily store operations, including opening and closing procedures
  • Provide excellent customer service while managing the cash register
  • Oversee inventory management, including unloading trucks, stocking shelves, and organizing products in accordance with planograms
  • Maintain store organization and cleanliness to enhance customer experience
  • Prepare and secure daily cash deposits and reconcile financial transactions
  • Coordinate with vendors for timely deliveries and product restocking
  • Train and supervise employees, ensuring compliance with store policies and operational standards
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.

Assistant Manager

Cinemark
01.2022 - 06.2023
  • Ensured smooth daily operations by managing the maintenance and functioning of theater equipment such as projectors, popcorn machines, and seats, hence decreasing downtime and improving customer experience
  • Supervised and supervised a team of 20 customer service agents, developing techniques to increase productivity and operational efficiency, resulting in higher service quality
  • Held primary responsibility for opening and closing procedures, providing secure and efficient operating processes that led to a safe and orderly workplace
  • During a power outage, I led the settlement of over 300 customer refund claims in under an hour, exhibiting swift problem-solving abilities and considerably enhancing customer happiness and loyalty
  • Provided strategic leadership by creating thorough training programs for new employees, improving their knowledge, performance, and integration into the team, resulting in a more competent and efficient workforce

Electronic Assembler

Combat Light Saber Specialists LLC
06.2017 - 06.2023
  • Skillfully soldered wires to compact circuit boards, delivering accurate and dependable connections for optimum product performance
  • Accurately read and fulfilled client orders while maintaining high levels of accuracy and efficiency to meet production schedules and customer expectations
  • Conducted extensive product quality testing to detect and correct any flaws, ensuring that all items met high quality requirements before shipping
  • Performed warranty repairs, identifying problems and executing efficient solutions to restore product performance and customer satisfaction
  • Trained new workers in advanced soldering methods, which improved their abilities and contributed to a more competent and efficient staff

FFL Clerk

Primary Arms
08.2020 - 11.2021
  • Developed client connections and sustained high levels of satisfaction and loyalty via great service and support, resulting in improved customer retention and favorable feedback
  • Established strong communication routes with FFL holders, guaranteeing regulatory compliance while enabling seamless transactions and operations
  • Collaborated with the receiving team and supervisors to improve inventory management procedures, streamline workflows, and increase inventory tracking accuracy
  • Maintaining thorough records of product and warehouse inventories ensured precise stock management and reduced inconsistencies, resulting in effective order fulfillment
  • Optimized order processing using NetSuite and Excel, greatly enhancing operational efficiency and cutting processing times, resulting in a more streamlined and efficient workflow

Assistant Manager

Family Dollar
08.2019 - 04.2020
  • Created sales tactics and planned product demos in collaboration with the Store Manager, resulting in increased revenue and customer engagement
  • Ensured the seamless execution of administrative activities by running the cash register and confirming the correctness of all transactions, hence contributing to efficient and error-free operation
  • Helped the Store Manager manage inventory after deliveries, optimize stock levels, and ensure product availability to satisfy consumer demand
  • Maintain financial accuracy and security by personally delivering checks to the bank, making timely deposits, and protecting shop money
  • Onboarded and taught new team members, honing their vital abilities and improving overall team performance, resulting in higher customer satisfaction and operating efficiency

Assistant Manager

CVS Health
09.2016 - 06.2017
  • Managed accounting by correctly recording financial transactions and daily totals, ensuring that financial records were correct and up to date
  • Exhibited outstanding attention to detail by keeping cash registers accurate and functioning, eliminating mistakes, and improving client checkout experiences
  • Streamlined and improved new employee training procedures, allowing for a smoother transition into the team and increasing overall worker productivity
  • Promoted from cashier to assistant manager after demonstrating exceptional leadership abilities and a strong work ethic, contributing to store growth and team performance
  • Restructured a two-story stockroom to optimize space use and inventory management operations

Assistant Manager

Schlotzsky's
03.2011 - 09.2016
  • As a Kitchen Crew Member, I prepared deli items, pizzas, and salads while guaranteeing excellent food quality and adhering to stringent sanitary requirements
  • Reported directly to the General Manager, displaying leadership potential and management ability via strong communication and problem-solving skills
  • Headed new employee onboarding by conducting interviews and providing thorough training programs, resulting in easy integration and improved team performance
  • Managed cash totals with accuracy, kept correct financial records, and streamlined financial procedures to guarantee smooth operations
  • Promoted to Supervisor, recognized for great cooperation and customer service abilities, and improved stock management by designing and executing efficient inventory procedures to reduce waste

Education

Bachelor's Degree - Geoscience

Southern New Hampshire University (SNHU)
10-2027

Skills

  • Problem-Solving
  • Process Improvement
  • Team Leadership
  • Conflict Resolution
  • Training and Development
  • Customer experience
  • Scheduling
  • Data transcription
  • Proofreading
  • Data accuracy

Certification

  • Firearms License
  • EPA Certification
  • EPA Universal Certification
  • Food Handler Certification
  • TABC Certification
  • Driver's License
  • CompTIA Security+
  • EPA Type II
  • EPA Refrigeration Certification
  • CompTIA A+

Timeline

Assistant Store Manager

Dollar General
07.2023 - Current

Assistant Manager

Cinemark
01.2022 - 06.2023

FFL Clerk

Primary Arms
08.2020 - 11.2021

Assistant Manager

Family Dollar
08.2019 - 04.2020

Electronic Assembler

Combat Light Saber Specialists LLC
06.2017 - 06.2023

Assistant Manager

CVS Health
09.2016 - 06.2017

Assistant Manager

Schlotzsky's
03.2011 - 09.2016

Bachelor's Degree - Geoscience

Southern New Hampshire University (SNHU)

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Cullen Chapman