Cullen English
Marietta,GA
Summary
Dynamic leader with a proven track record at Splendor Koi & Pond, excelling in customer service management and inventory control. Skilled in fostering team leadership and mentoring, I've significantly enhanced customer satisfaction and operational efficiency. Expert in multitasking and organization, my approach has consistently driven positive outcomes and improved store operations. Additionally, I am an encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. To finish, I am proficient in using independent decision-making skills and sound judgment to positively impact company success.
Overview
4
4
years of professional experience
Work History
Store Manager
Splendor Koi & Pond
03.2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members; mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Balanced books for the company, as well as billed customers for services.
- Approved regular payroll submissions for employees.
- Distributed pay among employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Crew Member
Splendor Koi & Pond
01.2024 - 03.2024
- Handled equipment, chemicals, and materials properly and with caution.
- Enhanced cleanliness standards by consistently maintaining a well-organized and efficient cleaning routine.
- Maintained a safe working environment through the careful use of equipment and adherence to safety protocols.
- Demonstrated attention to detail while performing thorough cleaning services for optimal client satisfaction.
- Drove to different locations to perform cleaning, repair, and building services for ponds and water features.
- Developed strong relationships with clients, providing prompt communication and updates on the progress of cleaning tasks, ensuring their satisfaction.
- Contributed to a positive work atmosphere by fostering teamwork and open communication among crew members.
- Increased customer satisfaction by providing exceptional service and exceeding expectations in cleanliness.
Server
Ansley Golf Club
02.2022 - 02.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Golf Cart Staff Member
Ansley Golf Club
11.2020 - 02.2022
- Safely transported players and their equipment around the course using designated routes during events or busy periods.
- Assisted in training new staff members on proper golf cart operation techniques, safety protocols, and departmental standards of service excellence.
- Streamlined the rental process with diligent record-keeping and organized inventory management.
- Maintained up-to-date knowledge on course conditions or changes that may impact golf cart usage throughout the day or seasonally adjustments made accordingly.
- Cleaned and maintained carts and members clubs.
- Regularly communicated with members in customer service.
Education
Associate of Science - Business Administration And Management
Chattahoochee Technical College
Marietta, GA05.2026
High School Diploma -
Lassiter High School
Marietta, GA05.2022
Skills
- Customer Service Management
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- Store Opening and Closing
- Friendly and Positive
- Outstanding communication skills
- Team leadership, coaching, and mentoring
- Inventory Management
- Professional Communication (currently an announcer for Lassiter Varsity Football)
Timeline
Store Manager
Splendor Koi & Pond
03.2024 - Current
Crew Member
Splendor Koi & Pond
01.2024 - 03.2024
Server
Ansley Golf Club
02.2022 - 02.2024
Golf Cart Staff Member
Ansley Golf Club
11.2020 - 02.2022
Associate of Science - Business Administration And Management
Chattahoochee Technical College
High School Diploma -
Lassiter High School
Similar Profiles
Jamie DiMiceliJamie DiMiceli
Administrative Assistant at D.N. W Inc. Aka SplendorAdministrative Assistant at D.N. W Inc. Aka Splendor
Victoria NdukweVictoria Ndukwe
Elderly Caregiver at Splendor hills assisted LivingElderly Caregiver at Splendor hills assisted Living
Nikki HawkNikki Hawk
Hairstylist at Independent Contractor At Splendor On 13thHairstylist at Independent Contractor At Splendor On 13th
Trevor GoldenbergTrevor Goldenberg
Camp Counselor at URJ Camp ColemanCamp Counselor at URJ Camp Coleman
Rachel CarterRachel Carter
Professional Reviewer at American Association of Nurse Practitioners-Certification BoardProfessional Reviewer at American Association of Nurse Practitioners-Certification Board