Cullen O’Brien
Sales Manager & Production Lead
Raleigh,NC
Overview
1
1
Certification
9
9
years of professional experience
Work History
Sales Manager and Production Lead
Locals Seafood
Raleigh, NC
01.2023 - Current
- Managed communication with 50+ wholesale and 200+ retail customers, driving sales and brand loyalty through excellent customer service.
- Directed production staff to solve real-time problems and oversee the processing 12,000+ lbs of seafood weekly.
- Managed technical databases and office workflow, maintaining inventory accuracy and sales data using Google Sheets.
- Ensured high-level sanitation and strict food production safety in compliance with Hazard Analysis Critical Control Point (HACCP) and Standard Sanitation Operating Procedure (SSOP) standards and regulations.
- Drove a culture of compliance with safety standards governing heavy machinery operation, knife handling, PPE, and workplace hazard prevention.
Waitstaff and Expeditor
Stanbury
Raleigh, NC
09.2022 - 06.2025
- Provided high-quality customer service in a fast-paced environment, serving 250+ individuals daily.
- Interfaced between staff and customer, ensuring order accuracy, timeliness, and customer satisfaction.
- Led staff during peak hours, maintaining orderly operations and team collaboration to regularly reach sales of $15,000+.
- Contributed to team awarded Restaurant of the Year 2023 by Raleigh Magazine.
Line Cook and Prep Cook
Proper
Boone, NC
09.2017 - 07.2022
- Responsible for all kitchen roles from opening duties through service and closing.
- Led back of house staff to ensure customer orders were prepared accurately and timely, ensuring attention to detail and catering to individual requests.
- Trained and compliant in safe food handling and storage.
- Managed special events and high volume shifts, serving 3x as many guests as regular service hours.
Education
Bachelor of Arts -
Appalachian State University
Boone, NC05.2022
Skills
- Safety Compliance
- Customer Service
- Clear Communication
- Problem Solving
- Conflict Management
- Team Leadership
- Operational Awareness
- Attention to Detail
- Adaptability
Certification
Forklift Operator, National Forklift Foundation
Timeline
Sales Manager and Production Lead
Locals Seafood
01.2023 - Current
Waitstaff and Expeditor
Stanbury
09.2022 - 06.2025
Line Cook and Prep Cook
Proper
09.2017 - 07.2022
Bachelor of Arts -
Appalachian State University