Cullen Wynn

Automotive Service Advisor

AUTOMATION CDJR

06.2020 - Current

Facilitated customer communication to clarify service needs and expectations.
Recommended maintenance services based on thorough vehicle inspections and manufacturer guidelines.
Assisted customers in understanding repair options and associated costs, enhancing transparency.
Coordinated service appointments to optimize technician workflow and minimize wait times.
Resolved customer complaints efficiently, improving satisfaction and retention rates.
Mentored junior advisors on effective communication techniques and service protocols.
Implemented process improvements that streamlined service operations and reduced turnaround time.
Analyzed service metrics to identify trends, driving strategies for enhanced performance outcomes.
Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.
Resolved customer complaints with empathy and professionalism, ensuring repeat business and positive word-of-mouth referrals.
Exceeded monthly revenue targets by promoting additional services such as extended warranties or maintenance packages during consultations with clients.
Increased sales of parts and accessories through thorough knowledge of available products and persuasive upselling techniques.
Conducted regular follow-ups with satisfied customers to encourage loyalty, repeat business, and referral opportunities from their personal networks.
Managed warranty claims paperwork accurately to secure timely reimbursement from manufacturers while adhering to strict deadlines imposed by vendors or suppliers.
Oversaw coordination of shuttle services and loaner vehicles for customers during prolonged repair times to minimize inconvenience and maintain satisfaction levels.
Streamlined appointment scheduling processes for improved efficiency and increased daily service appointments.
Offered friendly and efficient service to customers, handled challenging situations with ease.
Maintained a clean, organized, and professional service department environment that reflected positively on the dealership''s image and reputation.
Developed strong rapport with customers by maintaining detailed records of their vehicles'' service history and proactively following up on upcoming maintenance needs.
Reduced average repair times by implementing process improvements that enhanced overall operational efficiency within the service department.
Established trust-based relationships with key vendors that resulted in expedited delivery of high-priority parts and reduced costs for the dealership.
Maintained high customer satisfaction standards to meet or exceed targets.
Investigated and resolved customer inquiries and complaints quickly.