Cullen Williams
Farmington Hills,MI
Summary
Hardworking and multifaceted go-getter with experience in over six years of Customer Service, BDC/Internet Sales, Property Management/Janitorial, and Transportation Attendance. Skilled in listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offering empathy, reliability and enthusiasm for satisfying customers.
Overview
9
9
years of professional experience
Work History
Dangerous Goods Specialist
Fedex Express
02.2023 - Current
- Enhanced regulatory compliance by providing expert guidance on the proper classification, packaging, and labeling of hazardous materials.
- Optimized transportation efficiency by evaluating and selecting appropriate carriers for dangerous goods shipments.
- Improved safety standards by conducting thorough inspections and assessments of dangerous goods handling procedures.
- Served as a trusted resource for colleagues seeking advice on complex classification or regulatory questions related to hazardous materials.
- Conducted regular audits of facilities handling dangerous goods, identifying areas for improvement and implementing corrective actions.
- Maintained up-to-date knowledge of changing regulations, ensuring organizational adherence to applicable laws governing the handling of hazardous materials.
DOT Courier
Fedex Express
10.2022 - Current
- Maintained accurate records of pick-ups and deliveries, ensuring proper documentation and adherence to DOT regulations.
- Completed daily vehicle inspections to ensure compliance with safety regulations and identify potential maintenance needs promptly.
- Navigated diverse terrains across urban and rural areas adeptly while adhering to all traffic laws for safe transportation outcomes.
- Expedited urgent shipments when required, prioritizing tasks efficiently to meet critical deadlines without compromising quality of service.
- Demonstrated excellent customer service skills at each pick-up and delivery location, fostering positive relationships with clients and representing the company professionally.
- Trained new couriers on company procedures, route optimization strategies, and best practices for safe handling of materials during transport.
- Contributed to team success by collaborating effectively with fellow couriers on shared routes or larger projects requiring multiple personnel resources.
Team Lead
Wesley Floor Care Company LLC
09.2021 - Current
- Kept building spaces premises clean inside and outside.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Checked in and stocked inventory throughout facility.
- Ran variety of cleaning machines such as floor machines designed to strip, wax, extract and top scrub floors and carpets.
Front Desk Receptionist
Avis Ford
03.2019 - 10.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
BDC Representative
Avis Ford
04.2017 - 10.2021
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Customer Service
- Manage leads and disperse accordingly.
- Schedule appointments for customers.
- Answer questions regarding New car inquiries, occasionally gave price quotes.
- Evaluate Internet Sale data and leads via Microsoft Excel.
Porter
Avis Ford
06.2016 - 10.2021
- Completed or assigned cleaning duties, including sweeping, mopping and window-cleaning.
- Monitored proper and safe waste disposal.
- Sanitized high-traffic areas and equipment with approved cleaning supplies.
- Communicated with coworkers and managers about completed duties.
- Promoted site safety by handling equipment, chemicals and materials properly and with caution.
- Check and maintain cleanliness of New cars.
- Trained new team members.
Education
Bachelor of Arts - Marketing
Wayne State University
Detroit, MI2024
Associate of Applied Science - Marketing
Oakland Community College
Farmington Hills, MI2022
Skills
- Customer assistance
- Data management
- Workplace safety
- Scheduling and calendar management
- Microsoft Word
- Microsoft Excel
- Customer Service
- Phone
- Front Desk
- Dependable and Responsible
- Attention to Detail
- Self-Motivated
- Excellent Communication
- Active Listening
Timeline
Dangerous Goods Specialist
Fedex Express
02.2023 - Current
DOT Courier
Fedex Express
10.2022 - Current
Team Lead
Wesley Floor Care Company LLC
09.2021 - Current
Front Desk Receptionist
Avis Ford
03.2019 - 10.2021
BDC Representative
Avis Ford
04.2017 - 10.2021
Porter
Avis Ford
06.2016 - 10.2021
Bachelor of Arts - Marketing
Wayne State University
Associate of Applied Science - Marketing
Oakland Community College