Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Cun Zhao

Goodyear,AZ

Summary

3 years of Sales experience and 3 years experience in telephone customer service, Very organized and meticulous with organizing customer interaction logs. with strong product knowledge and communication skills fluent with English and Chinese, currently as assistant plant manager to assist warehouse controlling inventory, receiving and shipping, developing procedures and training material for staff. Strong communication skills, organized, Have great negotiation skills and problem solving skills.

Overview

7
7
years of professional experience

Work History

Assistant plant manager

Healthcare Arizona LLC
01.2022 - Current
  • Supervise process and staff to meet specified plant production goals on time and at specified quality, assist the plant manager with managing a team of workers in achieving daily production goals, provide training and guidance to workers to meet performance standards.

Operation Manager

Purple sushi LLC
Greenville, SC
12.2020 - 01.2022
  • Training staff to follow restaurant procedures, maintaining safety and food quality standards, organizing of schedules, address customer needs, comments and complaints, process payroll and maintain all relevant records, track stock levels of food, supplies and equipment, forecast needs and oversee ordering as necessary.

Sales Specialist

Healthcare SC, LLC
12.2019 - 12.2020
  • Receive and review all sales orders, coordinate, and follow up production progress of each sales order and make sure the products made in the plant meet with customer’s quality specifications
  • Follow-up logistics for each sales order produced in the plant and make sure the products be delivered to customer on time as required
  • Follow up with customers payment for the sales order
  • Maintaining excellent relationships with customers that are built on trust, while keeping up to date with advancements in marketing.

FuYao Glass South Carolina Inc
06.2019 - 10.2019
  • Handling outgoing quality inspection and quality problems, conduct outgoing inspections according to glass inspection standard and specifications, management of inspection material, updated daily, weekly OQC report, production of group quality evaluation.

Sales Account Manager

Sellbytel Group VSAM
KL, Malaysia
02.2015 - 01.2017
  • Development of new corporate customers and maintain existing account relationships, identify potential customer needs and requirements, coordinate and manager pre-sales activities including cold calling, presentation. Meetings, quotations and other related activities, manage after sales activities such as contracts, billing and collections

Customer service supervisor

Singtel Telecom
08.2012 - 01.2015
  • Service for customers residing of Singapore, Serve customers by providing them solutions for their needs with ADSL, home line, broadband, IPTV and mobile, assist in preparation of all department reports and presentation, leading service team and providing training to new hires, responding the escalated customer support issues, implementing customer support process to enhance customer satisfaction.

Education

Master of Business Administration -

KL, HELP University College

Skills

  • Communication
  • Teamwork
  • Leadership
  • Computer skills
  • Time management

Languages

English
Full Professional

Timeline

Assistant plant manager

Healthcare Arizona LLC
01.2022 - Current

Operation Manager

Purple sushi LLC
12.2020 - 01.2022

Sales Specialist

Healthcare SC, LLC
12.2019 - 12.2020

FuYao Glass South Carolina Inc
06.2019 - 10.2019

Sales Account Manager

Sellbytel Group VSAM
02.2015 - 01.2017

Customer service supervisor

Singtel Telecom
08.2012 - 01.2015

Master of Business Administration -

KL, HELP University College

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Cun Zhao