CUNEYT OZKAN
Summary
Guest-oriented, energetic hotel manager with hospitality management degree , offering more than 25 years of experience in the hospitality and tourism industry. Enthusiastic about delivering superior service to every guest. Successful at cutting costs without impacting quality of service and guest satisfaction.
Highly effective in greeting guests and resolving issues. Looking for a position in the hospitality industry focused on providing exceptional service.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Hotel Manager
URKMEZ HOTEL
04.2008 - 08.2023
- Professional use of back offices of online reservation sites(booking, expedia, airbnb...), price and promotion updates.
Managed channel manager independently - Oversaw day-to-day operations of fifteen-room hotel with staff of five employees.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Implemented successful strategies to increase customer satisfaction.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Participated in financial and organization activities such as setting room rates, availability, establishing budgets
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
- Gave Guests information regarding the local area, historical sites and tours.
- Coordinated with staff to regularly clean buffet areas and refill hot and cold items quickly.
Hotel Manager
Ephesus Suites
04.2011 - 11.2014
- Independently ran a 4-room boutique hotel and cafe
- Handled bookings, check in and check out , guest complaints and maintained high guest satisfaction rates. ( 9.6 booking.com rating)
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Gave guests information regarding the local area, historical sites and tours.
- Coordinated with staff to regularly clean buffet areas and refill hot and cold items quickly.
Operations Manager
ABC Health Services
07.2007 - 10.2009
- Liaised with with foreign insurance companies, phone calls and correspondence with patient's insurances
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained new employees on proper protocols and customer service standards.
Restaurant Manager
RESTAURANT ROSENGARTEN
07.2003 - 03.2007
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
Front Office and Guest Services
Labranda Ephesus Princess Hotel
05.2000 - 05.2001
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
- Processed guest payments and provided accurate change.
- Solicited and reviewed guest feedback and promptly resolved complaints.
Education
Bachelor of Arts - TOURISM AND HOTEL MANAGEMENT
ANADOLU UNIVERSITY
ESKISEHIR TURKIYE02.2000
Skills
Barista
C License Soccer Coach
Hygiene Certificate in food industry
Information Technologies
Robotics Coding Teacher
Certification
Barista Certifcate
C License Soccer Coaching
Robotic Coding Teaching Certificate
OH&S trained
Information Technologies Certificate
Languages
German
Full Professional
English
Full Professional
Turkish
Native or Bilingual
Timeline
Hotel Manager
Ephesus Suites
04.2011 - 11.2014
Hotel Manager
URKMEZ HOTEL
04.2008 - 08.2023
Operations Manager
ABC Health Services
07.2007 - 10.2009
Restaurant Manager
RESTAURANT ROSENGARTEN
07.2003 - 03.2007
Front Office and Guest Services
Labranda Ephesus Princess Hotel
05.2000 - 05.2001
Bachelor of Arts - TOURISM AND HOTEL MANAGEMENT
ANADOLU UNIVERSITY
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