Cunnie Gaye
Sanford,NC
Summary
Hardworking and dependable candidate, who is very receptive to learning new things, and has extensive experience in handling high-stress situations and resolving conflicts with a positive attitude. Skilled in patient care, customer service, communication and rapport-building. Bringing strong problem-solving abilities, critical thinking, and compassionate care to enhance client relations and patient satisfaction. Strong commitment to comprehensive and individualized patient care and education. Liaises with medical professionals, patients and family to provide continuous top-quality care.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Everise
09.2023 - 07.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
CNA
Shiftkey
09.2022 - 09.2023
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
CNA
Lexington Medical Center Extended Care
10.2021 - 04.2022
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, heart rate, SP02, and respiration.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
Home Health Aide
Senior Helpers
10.2018 - 08.2021
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry, linen changes, sweeping, vacuuming, and mopping ensuring a clean and organized living space for patients.
- Assisted with grocery shopping, meal planning, and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
Education
CNA License - Nursing Aide
International Health Care Training & Services
Attleboro, MA07.2016
High School Diploma -
William E. Tolman Senior High School
150 Exchange St, Pawtucket, RI 0286006.2015
Skills
- Problem-solving abilities
- Active Listening skills
- Critical Thinking
- Client Relations
- Prioritizing and Scheduling
- De-Escalation Techniques
- ADL support
- Patient Advocacy
- Compassion and Empathy
- Reliable team player
- Adaptability
- Strong work ethic
Timeline
Customer Service Representative
Everise
09.2023 - 07.2024
CNA
Shiftkey
09.2022 - 09.2023
CNA
Lexington Medical Center Extended Care
10.2021 - 04.2022
Home Health Aide
Senior Helpers
10.2018 - 08.2021
CNA License - Nursing Aide
International Health Care Training & Services
High School Diploma -
William E. Tolman Senior High School
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