Cuong Pham
Blacklick,OH
Summary
Detail-oriented Data Center Technician with strong hardware troubleshooting and networking skills. Proven ability to enhance operational safety and support critical infrastructure in high-demand environments.
Overview
4
4
years of professional experience
Work History
Data Center Technician
AWS
New Albany, OH
05.2024 - Current
- Deploy, maintain, and troubleshoot IT hardware including servers, network equipment, and storage devices within AWS data centers
- Perform hardware diagnostics and resolve failures to maintain data center availability and uptime
- Support networking operations including cable management, connectivity troubleshooting, and infrastructure maintenance
- Participated in the launch and commissioning of liquid cooling rack infrastructure, supporting AWS's expanding ML/AI capacity
- Adhere to strict safety, security, and compliance standards in a critical infrastructure environment
Lead Technician
Yamaha Motor Co
Newnan, GA
01.2022 - 05.2024
- Trained junior technicians on equipment maintenance and safety protocols
- Coordinated workflow to meet production deadlines consistently
- Managed up to 8 people on a production line to ensure accurate products meeting strict regulations
- Led cabling and troubleshooting of external wire harnesses efficiently and accurately
Education
High School Diploma -
University of West Georgia
Carrollton, GASkills
- Hardware troubleshooting and diagnostics
- Networking and IT infrastructure support
- Liquid cooling rack installation and operations
- Detail-oriented with strong time management
- Strong leadership and team-building skills
- Exceptional organizational and project management skills
- Excellent communication and interpersonal skills
- Proficient in repair and diagnostics
Timeline
Data Center Technician
AWS
05.2024 - Current
Lead Technician
Yamaha Motor Co
01.2022 - 05.2024
High School Diploma -
University of West Georgia