Cuong Vu

• Run the store and help improve the Store Health Pyramid level 3 within 16 metrics, winning level 4 in the second quarter of ASM training.

_Managed scheduling to optimize staff coverage during peak hours.

_This role is a hands-on experience that develops your supervisory experience, coaching skills, coffee/tea passion, and business acumen, all to build your understanding of store management.

_Learning how to create success for a multi-million-dollar business, create and develop great teams, and building a meeting place in your community that nurtures customers. These foundational principles set up partners for success in careers in store management and leadership.

• Support 4 partners through their Coffee Master Program, SSV training.
• Collaboration with the team to increase 13 points of customer connection (old system) within 3 weeks.
• Customer waiting time was improved with window time below 45 seconds average within a quarter.

_ Inspire other partners with coffee culture.

_ Leading the team with dignity, honesty, and focusing on the customer.

_ Managed inventory by restocking supplies and tracking product usage regularly.

_ Provided excellent customer service, addressing inquiries and resolving issues promptly.

_Trained new staff on restaurant procedures and service standards.

_Provided excellent customer service to ensure satisfaction.

_Performed opening and closing duties such as setting up the dining area, restocking supplies.

_Operated POS terminals to input orders, split bills, and calculate totals.

• Achieved 96% of students re-enroll for next learning package within 3 different classes

_ Assisting the Teacher: Help with lesson preparation by organizing materials, and setting up equipment. Assist with administrative duties, like taking attendance, grading papers, and recording student progress.

_ Supervising Students: Supervise students outside of the classroom, such as during lunch, recess, or on field trips. Help manage classroom behavior and ensure a safe, tidy learning environment.

_Communicating: Act as a crucial link between the teacher, students, and parents, providing feedback on student progress and behavior.

• Met up to 95% of KPI sales every month.

_Demonstrate a genuine interest in the client's needs, preferences, and business objectives.

_Skillfully negotiate terms and conditions to secure sales and close deals.

_Work to meet and exceed individual and team sales targets, and quotas.

_Develop a deep understanding of the company's offerings, including product features, benefits, and pricing.