Cuquina Smith
Moreno Valley,CA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
17
17
years of professional experience
Work History
Customer Sales Representative
ODES USA
Jurupa Valley , CA
11.2022 - Current
- Answered customer inquiries regarding product features, availability, and pricing.
- Resolved customer complaints in a timely manner while maintaining high levels of customer satisfaction.
- Developed relationships with existing customers through follow-up communications.
- Gave customers quotes based on potential sales.
- Attended weekly team meetings to discuss upcoming projects and challenges.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Created detailed proposals for clients outlining products and services offered by the company.
- Maintained an accurate database of customer information including contact details, purchase history, and preferences.
- Participated in trade shows, conferences, and other events to promote the company's offerings.
- Produced sales documents, finalized deals and filed records.
- Operated register, handled cash and processed credit card transactions.
Office Administrative Assistant
RUHS
Moreno Valley, CA
04.2020 - 02.2022
- Performed administrative duties such as photocopying, faxing documents and mailing packages.
- Answered phones to direct callers, schedule appointments, and provide general office information.
- Prepared documents such as correspondence, presentations, spreadsheets, reports and other materials using Microsoft Office applications.
- Greeted visitors and answered incoming calls, providing information to callers or redirecting them to the appropriate personnel.
- Directed clients and guests to correct departments, rooms, and staff members.
- Assisted with scheduling meetings and appointments for the office staff.
- Provided support to other departments by completing clerical tasks as needed.
- Organized both physical and digital files and updated reports to coordinate project materials.
Office Assistant II
IHSS Public Authority
Moreno Valley, CA
07.2019 - 03.2020
- Answered phone calls and welcomed visitors to office.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Maintained an organized filing system of paper documents and electronic files.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Dispersed incoming mail to correct recipients throughout office.
- Reviewed files, records and other documents to obtain information or respond to requests.
Office Assistant II
Treasurer-Tax Collector
Riverside, CA
03.2019 - 04.2019
- Responsible for conducting field audits, evaluating financial information and keeping records on each case
- Assist to a list of customers with overpay payments, sending letters to customers for an update payments, send via emails and by mail, help in the mail room, opening and scanning mail.
- Answered phone calls and welcomed visitors to office.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Collected payments, issued receipts and updated accounts to reflect new balances.
- Conducted office inventory checks and requested restock of supplies.
Office Assistant II
County Counsel
Riverside, CA
08.2018 - 01.2019
- Assistant to three Attorneys and two legal Assistants daily work was going to the courthouse/ to filed cases, Download files to different high drives, sending emails to Attorneys, Document every case, index cases, Have it ready for the next day or following court date for the Attorneys
- Help in the front office, answering phones, provided great customer service, multitask with projects
- Have calendar ready for legal assistant
- Print and copies, Fax Documents, Cases, Reports.
Customer Service Representative
EZ Up
Norco, CA
04.2014 - 10.2014
- High volume call center environment
- Assist with online orders, solve problems, provided customer the correct information
- Emailed customers, take over the phone credit card information
- Document each call properly
- Provide customers with order details and current sale item listing to assist with sales
- Multitask effectively and made sure all orders were correct/complete and ready to deliver
- Meeting and exceeding monthly sales goals.
Builder/Assistant
Fender
Corona, CA
09.2010 - 10.2013
- Analyzed and interpreted blueprints, data and manuals to determine precise specifications for quality production
- Inspected, tested and measured materials, products and installations to proper specifications
- Recommended corrective action to minimize product defects
- Interpreted and classified production and quality data for different departments
- Weighed raw data, reviewed parts history and organized results prior to quality analysis.
Cashier
Burlington Coat Factory
Moreno Valley, CA
07.2009 - 07.2011
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges
- Prevented store losses using awareness, attention to detail and integrity
- Computed accurate sales prices for purchase transactions
- Worked as a team member performing cashier duties, product assistance and cleaning
- Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100% accuracy rate.
Assistant Manager
Save Auto Repair
Moreno Valley, CA
09.2009 - 09.2010
- Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information
- Designed electronic file systems and maintained electronic and paper files
- Maintained the front desk and reception area neat and organized
- Assisted with shop’s sales goals and marketing efforts
- Assisted with new employee training and new hire paperwork
- Provide excellent customer service, general office work and service sales.
Medical Records Assistant
Riverside University Health
Moreno Valley, CA
11.2006 - 07.2007
- Successfully established effective systems for record retention by creating database for daily correspondence tracking
- Compiled statistical information for special reports
- Created monthly reports for records, closed terminated records and completed chart audits
- Organized billing and invoice data and prepared accounts receivable and expected revenue reports for controllers
- Verified and logged in deadlines for responding to daily inquiries
- Identified and resolved system and account issues
- Developed and created a more effective filing system to accelerate paperwork processing.
Education
Associate of Science - Criminal Justice
Everest College
Ontario, CA08-2010
High School Diploma -
Vista Del Lago High School
01.2006
Skills
- Bilingual in Spanish
- Sales
- Multitasking
- Teamwork
- Office work
- Call center
- Excellent customer service
- Quality assurance
- Problem solving
- MS Word
- MS Outlook
- MS Windows
- Processing Payments
- Excellent Communication
- Team Building
- Sales Records Management
- Meeting Sales Goals
- Documentation and Reporting
Timeline
Customer Sales Representative
ODES USA
11.2022 - Current
Office Administrative Assistant
RUHS
04.2020 - 02.2022
Office Assistant II
IHSS Public Authority
07.2019 - 03.2020
Office Assistant II
Treasurer-Tax Collector
03.2019 - 04.2019
Office Assistant II
County Counsel
08.2018 - 01.2019
Customer Service Representative
EZ Up
04.2014 - 10.2014
Builder/Assistant
Fender
09.2010 - 10.2013
Assistant Manager
Save Auto Repair
09.2009 - 09.2010
Cashier
Burlington Coat Factory
07.2009 - 07.2011
Medical Records Assistant
Riverside University Health
11.2006 - 07.2007
Associate of Science - Criminal Justice
Everest College
High School Diploma -
Vista Del Lago High School