Summary
Overview
Work History
Education
Skills
Timeline
Generic

Curesa Worthy-Jackson

Lithonia,GA

Summary

To obtain a position as a Phlebotomist Technician/ Med Tech where my experience as a Phlebotomist /Lab Assistant / Medical Assistant/ Medical Billing and Coding and current education will make me a valuable asset to your organization. Summary of Qualifications: Strong communication and excellent customer service skills {for both internal and external, assist with training and/ teaching or mentoring of new employees, Team oriented, Call Center, Interpersonal skills continuous improvement. Ability to adapt and work effectively with other employees, patients Demonstrated leadership abilities, Phlebotomy, minor surgery, call back labs, x-ray, EKG, front desk registration, medical records filling, good resolution skills Give injections, triage patients, and lab processor, front desk registration Knowledge of word processing, medical terminology, data entry, windows 98 Windows 2013, word, excel and outlook express, Advanced Practice Software, Cerner, Meditech, Visionary Office, and Med Manager, Care 360 Physician Portal, e-Clinical Works, (Five9works) phone systems. Experienced in purchasing, receiving, and insurance forms, cashier. No problem working when it comes to interruptions, adherence to all safety regulatory and quality requirements Medical Billing and Coding Skills: Knowledge of all aspects of Insurance Claims Processing Ability to code effectively, utilizing current coding guidelines for CPT, ICD-10-CM and HCPCS Level II coding, Proficient in completing Knowledge of Computerized Billing Programs Medical Office Simulation Software) Well versed in Anatomy and Physiology and Medical Terminology Knowledge of reimbursement/collections Typing and 10-Key skills Knowledge of all aspects of Insurance Claims Processing Ability to code effectively, utilizing current coding guidelines ICD-9-CM, Demonstrates strong interpersonal and customer service skills Proficient in completing CMS-1500 Knowledge of Computerized Billing Programs Medical Office Simulation Software Well versed in Anatomy and Physiology and Medical Terminology

Management professional bringing [Type] background, leadership talents and focus on performance. Continuously reviews work to identify areas of opportunity. Focused on enhancing workflows and procedures to maximize team success.

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

24
24
years of professional experience

Work History

Phlebotomy Specialist

Piedmont Hospital
Stockbridge, Georgia
06.2023 - Current
  • Responsible for drawing blood and training
  • Communicated effectively with laboratory personnel regarding specimen collection requirements.
  • Assisted in training new staff members on proper phlebotomy techniques and safety protocols.
  • Demonstrated excellent customer service skills while interacting with patients and families.
  • Provided instruction to patients regarding pre-test preparation and post-test care instructions as needed.
  • Managed multiple tasks simultaneously while maintaining accuracy in collecting samples from patients.
  • Performed venipuncture on patients of all ages utilizing proper techniques.
  • Collected blood specimens for laboratory analysis according to established procedures.
  • Ensured that all paperwork was completed correctly and submitted promptly to the laboratory for processing.
  • Monitored inventory levels of supplies necessary for successful completion of job duties.
  • Responded appropriately during emergency situations involving bleeding or shock.
  • Assisted physicians and nurses with special procedures such as arterial punctures or blood transfusions when needed.
  • Participated in continuing education programs related to laboratory practices and techniques.
  • Assisted with the scheduling of morning draws.

Clinical Support Rep

AYLO HEALTH
Stockbridge, Georgia
01.2021 - 12.2022
  • Responsible for managing assigned calls, to high-volume call center is responsible for managing assigned calls to ensuring patient diagnostic imaging, labs, prescriptions, and other activities are processed timely and accurately, and according to the providers’ direction
  • ESSENTIAL FUNCTIONS:
  • Receive and process e-prescription request from the pharmacy
  • Call-in and submit patient medication to pharmacy as instructed by provider
  • Check voice mailbox timely to respond to patient inquiries
  • Contact insurance companies to receive prior authorization for medication
  • Correspond with providers through electronic medical record system (22jikki) regarding patient activity
  • Answers patient inquiries regarding general medical questions
  • Obtain necessary personal and clinical information from patients
  • Accurately document telephone encounters with patients
  • Receive test results from providers through telephone encounters
  • Contact patients by phone in a timely manner, ensuring test results are conveyed accurately and privately following all HIPAA regulations as instructed by the Patient record, Transfer patient calls to appropriate personnel for further assistance, as needed Performs other duties as assigned
  • Resolved complex and escalated support issues.
  • Analyzed data to identify opportunities for improving support levels.
  • Fostered positive and inclusive team culture for support staff.
  • Developed departmental goals and standards in line with supporting organization's mission and strategic vision.
  • Improved internal processes to increase customer response times and employee productivity.
  • Provided ongoing training to maintain productivity and effectiveness of staff.
  • Strategized long-term business needs and applied customer feedback for process improvements.
  • Monitored staff interactions with customers to provide real-time coaching.
  • Maintained positive working relationship with fellow staff and management.
  • Performed administrative duties such as scheduling appointments, verifying insurance coverage, and updating medical records.
  • Answered phones promptly in a professional manner while providing excellent customer service.

Phlebotomy Tech II

Emory Healthcare
Atlanta, GA
10.2016 - 12.2019
  • Responsible for Pathology and Laboratory invasive procedures and techniques involved in the collection of blood specimens from patients to use in diagnosis and treatment
  • In addition, obtain blood from nursing home, long-term care patients, interacts with
  • Physicians, guest and patients to obtain or clarify information for records, explain procedures allay fears
  • Travel to Emory Main, Wesley Wood and Budd Terrance to obtain whole blood specimens for testing
  • Obtain whole blood specimens for testing from inpatients in the ICU
  • Answer all incoming phone call, data entry, word processing and order entry
  • Mandatory in-service and continuing Education
  • Process the specimen as they come into the lab and work on Cerner software
  • Work on 1st shifts, 2nd and 3rd shifts at area hospitals
  • Document and receives specimens, stat, check specimens for accurate information

Medical Assistant /Laboratory Tech

Wellness Medicine
01.2016 - 09.2016
  • Responsible for the back office
  • Triage patients, take history and vitals on patients
  • Did electrocardiogram, gave injections, TB skin test
  • Breathing treatment, excellent prioritization skills
  • Blood draws, urine pregnancy test and fill out urine drug form
  • Did Max Pules screening on patients, help with pap smear
  • Fill out all labs requisition for the office with ICD-10 codes
  • Assist doctor in rooms as needed, assist in multiple areas as workload and staffing, Phlebotomy
  • Change
  • Did medicine refills, troubleshooting
  • Did referrals for the office and fill out request forms for patients
  • Talk to Pharmacies regarding patients’ refills, nurse call back
  • Work on Care Cloud, Nuemd ICD code lookup, LabCorp Beacon
  • Work on Life Brite Laboratory, True Health lab web site
  • Answer phone, data entry, schedule appointment word processing

Medical Lab Assistant/ Phlebotomy

BayCare Healthcare
Clearwater, FL
09.2014 - 10.2015
  • Responsible for Pathology and Laboratory inpatients and outpatients
  • 2) Obtain whole blood specimens for testing from inpatients at St
  • Anthony’s Hospital
  • And Morton Plant Hospital 3) Obtain whole blood specimens for testing at Mease Countryside Outpatients
  • Center, Bardmoor Outpatient Center and St
  • Anthony’s outpatient’s center
  • 4) Travel to area nursing homes facilities to do phlebotomy blood draws, go to Bay
  • Care area hospitals to help with morning rounds blood draws, did stat call to
  • Nursing 5) Homes when needed, demonstrates the knowledge and skills necessary to work in
  • Specimen processing and receiving area of the lab 6) Answer all incoming phone call, assist with inventory control, data entry, word
  • Processing, work on Cerner and Soarian software 7) Mandatory in-service and continuing Education 8) Work on 1st shifts, 2nd, and 3rd shifts at area BayCare Healthcare

Phlebotomist/Medical Assistant

Superior Lab Phlebotomist Services Corporation
Tampa
06.2006 - 10.2015
  • Travel to patient’s homes and area nursing facilities to do phlebotomy blood draws 2) Work in Bay Front Hospital processing the incoming blood, urine and stool from area
  • Nursing home 3) Demonstrate effective verbal and non-verbal communication for all customers/patients 4) Provide caring, understanding customer service also work on-call service when needed
  • 5) Document biohazard waste disposal logs
  • 6) Took Information and kept accurate notes on patients 7) Obtain whole blood for testing, check the lab slips for accurate information 8) Demonstrate proper written, telephone, and electronic communication, courtesy and
  • Etiquette

Support Staff 1- Phlebotomist

Johns Hopkins All Children’s Hospital
St. Petersburg, FL
06.2009 - 09.2014
  • Responsible for Pathology and Laboratory inpatients and outpatients 2) Obtains whole blood specimens for testing from inpatients and outpatients of all ages 3) Processes and receives orders in the computer, document unreceived specimen 4) Document receives specimens and stats, check specimens for accurate information 5) Answer all incoming phone calls, assists in inventory control, process records and
  • Reports 6) Data entry, word processing work on Cerner and Meditech software 7) Mandatory in- service programs and continuing education, (SOPs) 8) Maintain ordering TB gold tubes, red bio sharps and supplies for the lab 9) Maintain Sweat test collection statistics forms/also preform sweat test on patients of all
  • Age groups 10) Work in the hospital drawing blood on inpatients in Neonatal unit, Cardiovascular
  • Intensive care unit, Pediatric Intensive care unit

Donor Service Technician

Florida Blood Service
St. Petersburg, FL
04.2001 - 12.2008
  • Obtained vital signs and took medical histories from donors 2) Screened document SDR’S on computer, phlebotomy blood draws bone morrow 3) Work at different draw stations for blood collection 4) Customer service, document problem specimens, work on the blood mobile 5) Performed word processing and data entry, continuing education training, 6) In compliance with (SOPs) performs all aspects of the apheresis procedure collection 7) Monitoring donors for any reaction and donor disconnected 8) Make necessary corrections to expedite donation time and donor’s safety, evaluate 9) Results/ reports in an accurate and timely manner
  • Created reports for management on donor activities and trends.
  • Collaborated with marketing team members to develop effective messaging that resonates with potential donors.
  • Entered donor data into the database accurately and efficiently.
  • Responded to donor inquiries and requests in a timely manner.
  • Mentored newly hired medical personnel in phlebotomy techniques and protocols.

Education

Diploma - Health Information Management

St. Petersburg College
01.2014

Health Insurance Billing and Coding program, Certified Billing and Coding Specialist Certification -

Florida Career College, Concorde Career Institute
01.2007

Medical Assistant /Phlebotomy -

01.1997

Bachelor of Science - Cancer Registry Management

University of Cincinnati Clermont College
Batavia, OH

Skills

  • Documentation skills
  • Technical support understanding
  • Customer service expertise
  • Technical troubleshooting
  • Call Center Operations
  • Customer support needs assessment
  • Service desk support

Timeline

Phlebotomy Specialist

Piedmont Hospital
06.2023 - Current

Clinical Support Rep

AYLO HEALTH
01.2021 - 12.2022

Phlebotomy Tech II

Emory Healthcare
10.2016 - 12.2019

Medical Assistant /Laboratory Tech

Wellness Medicine
01.2016 - 09.2016

Medical Lab Assistant/ Phlebotomy

BayCare Healthcare
09.2014 - 10.2015

Support Staff 1- Phlebotomist

Johns Hopkins All Children’s Hospital
06.2009 - 09.2014

Phlebotomist/Medical Assistant

Superior Lab Phlebotomist Services Corporation
06.2006 - 10.2015

Donor Service Technician

Florida Blood Service
04.2001 - 12.2008

Diploma - Health Information Management

St. Petersburg College

Health Insurance Billing and Coding program, Certified Billing and Coding Specialist Certification -

Florida Career College, Concorde Career Institute

Medical Assistant /Phlebotomy -

Bachelor of Science - Cancer Registry Management

University of Cincinnati Clermont College
Curesa Worthy-Jackson