Curlee Dorn
Bellflower,CA
Summary
Operations Lead experienced in managing daily business operations, overseeing production, planning, purchasing, and inventory management. Delivered improvements in process efficiency and customer satisfaction through strong relationship management and employee supervision. Focused on promoting safety and accuracy while maintaining high standards in inventory control and employee training.
Overview
2
2
years of post-secondary education
19
19
years of professional experience
Work History
Operations Warehouse Manager & Internal Sales
360 Global Transportation
Long Beach, CA
05.2014 - Current
- Managed third-party logistics (3PL) operations and overall supply chain processes to enhance efficiency.
- Planned and implemented strategies to optimize daily dispatch, maximizing driver and equipment capacity while minimizing demurrage, equipment per diem, dry runs, bobtails, incorrect deliveries, incomplete paperwork, and other inefficiencies.
- Coordinated carrier loads for transportation of cargo and goods for third-party logistics companies and import shipments from overseas.
- Reviewed domestic LTL and FTL trucking rates, quotes, and invoices to ensure accuracy and compliance.
- Work independently to grow customer base and meet or exceed sales targets, as well as solicit and negotiate shipping rates.
- Ensuring all staff members have the necessary resources, training and support to carry out their roles successfully.
- Actively participating in planning sessions for new projects or initiatives.
- Analyzing data from operations logs to identify trends or patterns that could impact performance outcomes.
- Executed operational plans for peak seasons, ensuring scalability and adaptability.
Operations Lead & Dispatching
Nippon Express/Associated Global Systems
Long Beach, CA
05.2018 - 11.2024
- Led daily freight forwarding operations across Nippon Express and Associated Global Systems teams.
- Managed routing of domestic freight and dispatched outbound local freight to optimize delivery schedules.
- Managed dispatch priorities, route planning, and load assignments for warehouse teams.
- Coordinated shipment processing, customs paperwork, and carrier scheduling for global logistics.
- Communicated with clients, carriers, and vendors to resolve shipment delays.
- Led departmental workflow organization, enhanced communication, and promoted teamwork to improve operational efficiency.
- Improve complex operational processes, perform effective escalation management, and provide "quick fix" solutions.
- Oversaw warehouse physical condition through planning new design layouts, troubleshooting equipment, conducting inspections, and managing work orders for stock inventory.
- Trained, mentored and motivated employees to maximize team productivity.
- Supported process improvements across distribution, transportation, and operational control functions.
Client Services
BMW of Long Beach
01.2012 - 05.2014
- Educated customers on terminology, equity, values, and depreciation of vehicles while delivering premium service to foster loyalty among BMW customers.
- Closed corporate fleet accounts through strategic partnerships, enhancing overall fleet performance.
- Educated customers on vehicle terminology, equity, values, and depreciation. Delivered premium customer service to foster loyalty among BMW customers.
Cross Utilized Agent & Operations Lead
SkyWest Airlines
Long Beach, CA
10.2007 - 01.2014
- Effectively communicated airline regulations with customers.
- Assisted passengers with check-in, boarding, and departure procedures at airline counters.
- Oversaw management of customer and company documents to ensure accuracy and compliance.
- Aided customers with travel plans and resolved any travel issues.
- Effectively communicated airline regulations with customers.
- Facilitated check-in, boarding, and departure procedures for passengers at airline counters, enhancing travel experience.
- Reviewed travel documents, identification, and baggage rules for airline compliance.
- Coordinated gate communications with flight crews, ramp staff, and airport teams.
- Coordinated gate communications among flight crews, ramp staff, and airport teams to facilitate smooth operations.
- Handled passenger luggage, mail and cargo in accordance with safety and privacy protocols.
- Loaded and unloaded baggage and other cargo, transporting to and from aircraft.
- Assisted passengers with baggage handling and transfer support
- Maintained on-time connections by guiding aircraft to and from gate positions.
- Checked flight manifests to ensure accuracy of luggage loaded onto planes.
- Organized daily schedules and tasks for ground crew operations at the airport.
- Provided customer service assistance by answering inquiries from passengers regarding arrival and departure times and gate information.
- Performed duties in diverse weather conditions to maintain uninterrupted airport operations.
Education
Bachelor of Arts - Sociology, Business Sales/Marketing
Weber State University
Ogden, Utah 08.2003 - 01.2005
Associate of Arts - Liberal Arts
Long Beach City College
Long Beach, California 08.2001 - 01.2002
Skills
- Warehouse management
- Dispatch planning
- Freight coordination
- Inventory control
- Supply chain optimization
- Dispatch coordination
- Freight scheduling
- Load planning
- Freight forwarding
- Warehouse operations
- Warehouse and transportation operations
- Invoicing and shipping documentation
- Logistics analysis
- Client relations
Timeline
Operations Lead & Dispatching
Nippon Express/Associated Global Systems
05.2018 - 11.2024
Operations Warehouse Manager & Internal Sales
360 Global Transportation
05.2014 - Current
Client Services
BMW of Long Beach
01.2012 - 05.2014
Cross Utilized Agent & Operations Lead
SkyWest Airlines
10.2007 - 01.2014
Bachelor of Arts - Sociology, Business Sales/Marketing
Weber State University
08.2003 - 01.2005
Associate of Arts - Liberal Arts
Long Beach City College
08.2001 - 01.2002