Summary
Overview
Work History
Education
Skills
Timeline
Generic

Curleesha Riggins

Houston,TX

Summary

Dynamic professional with extensive experience in customer service and team leadership at Woodforest Bank. Proven track record in training and mentoring staff, enhancing operational efficiency, and resolving complex issues. Skilled in problem-solving and compliance, with a focus on improving customer satisfaction and streamlining processes.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

12
12
years of professional experience

Work History

Phone Supervisor

Woodforest Bank
09.2023 - Current
  • Lead support on escalated customer calls related to online banking and general account issues
  • De-escalated high-stress situations while ensuring compliance with financial regulations
  • Collaborated with internal departments to provide solutions and ensure client satisfaction
  • Troubleshot digital banking issues, improving resolution speed by 20%

Card Member Services

US Bank
01.2022 - 09.2023
  • Assisted approximately 50 calls a day on average to assist cardholders with billing issues, disputes, and fraud investigations
  • Maintained compliance with federal banking regulations while handling sensitive account data
  • Initiated fraud and dispute claims with detailed documentation and follow-up
  • Provided support across multiple financial platforms and institutions
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.

Bank Protection Officer

G4S Secure Solutions
11.2019 - 12.2021
  • Monitored surveillance systems and authorized building access to ensure safety
  • Filed incident reports and documented unusual activity for compliance purposes
  • Conducted regular patrols to prevent losses and security breaches
  • Collaborated with law enforcement during investigations of incidents on premises.
  • Improved response times during emergency situations by establishing clear communication channels between all levels of bank staff and external security partners.

Delivery Driver

Abraham Logistics (Amazon DSP)
07.2017 - 10.2019
  • Delivered 150+ packages daily under strict delivery time windows
  • Maintained high customer satisfaction through professionalism and care with each delivery
  • Completed daily vehicle inspections and navigated varied delivery conditions
  • Collaborated with warehouse staff to streamline order fulfillment and inventory management.
  • Delivered packages to customer doorsteps and business offices.

Customer Service Representative

Alorica
07.2016 - 07.2017
  • Assisted patients with prescription refills, billing concerns, and insurance coverage
  • Worked in a high-paced call center while maintaining HIPAA compliance
  • Coordinated with pharmacy and billing teams to resolve delays and disputes
  • Resolved customer inquiries through multiple channels, ensuring swift and accurate information delivery.
  • Managed high-volume call flow, maintaining professionalism and efficiency under pressure.

Cashier

Lowes Home Improvment
11.2013 - 07.2016
  • Key holder trusted with store opening/closing and cash deposit responsibilities
  • Trained and supported new hires in customer service and store operations
  • Maintained transaction accuracy and handled large cash volumes
  • Processed customer transactions efficiently using POS systems.
  • Assisted in maintaining accurate cash drawer balances and daily reconciliations.
  • Greeted customers entering store and responded promptly to customer needs.

Education

High School Diploma -

Atascocita High School
Humble, TX
05.2014

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Employee motivation
  • Complex Problem-solving

Timeline

Phone Supervisor

Woodforest Bank
09.2023 - Current

Card Member Services

US Bank
01.2022 - 09.2023

Bank Protection Officer

G4S Secure Solutions
11.2019 - 12.2021

Delivery Driver

Abraham Logistics (Amazon DSP)
07.2017 - 10.2019

Customer Service Representative

Alorica
07.2016 - 07.2017

Cashier

Lowes Home Improvment
11.2013 - 07.2016

High School Diploma -

Atascocita High School

Similar Profiles

CREATE PROFILE