Curlisha Mays
Summary
My Objectives is to obtain the Worker's Compensation Specialist position available. My professional expertise, coupled with my financial, human resources, medical billing, customer service, and supervisory experiences have instilled me with core values consistently reflecting exceptional and compassionate care within a team-centered approach. As displayed in my attached resume, I have a wide variety of professional experiences in the Financial, Customer Service, and Human Resources industries. The skills that I have acquired during my employment have equipped me with the ability to administer direction, instantaneous support, direct input, and the common ground to see that the job is done, proficiently and accurately. I am confident that my employment background and college degrees have facilitated the adaptability needed to see direction through a variety of complex scenarios. Furthermore, I currently rotate between roles when needed, which has instilled flexibility in not only my expertise but also my knowledge. I thank you for your time and consideration of my employment. I look forward to the opportunity to interview for the Worker's Compensation position within Richmond County School System and further illustrate how my qualifications meet your needs.
Overview
17
17
years of professional experience
Work History
HUMAN RESOURCES OFF-BOARDING/FMLA SPECIALIST
RICHMOND COUNTY SCHOOL SYSTEM
02.2020 - Current
- Provides FMLA information as requested to personnel, payroll, and Richmond County Board of Education employees
- Completes all necessary office duties (filing, telephone correspondence, mailing correspondence).
- Prepares daily, weekly, quarterly, and yearly reports as required.
- Maintains spreadsheet of employees that are on FMLA and emails/mails correspondences to employees that have exhausted their FMLA.
- Implements and maintains filing system for all employees according to established retention guidelines.
- Ensure terminated employees' personal files are purged monthly.
- Maintains resignation, termination, and retirement records, data, and summary reports; provides data for open record requests
- Completes Employer's Retirement System of Georgia AD Hoc termination report monthly.
- Counsels and assist retirees in the retirement process.
- Provides superior customer service, and answers questions via emails; voice mail; or in person based on District policies and procedures.
BILLING SPECIALIST
MEDAC ANETHESIA BILLING COMPANY
01.2016 - 02.2019
- Abstract clinical information from a variety of medical records, charts and documents and assigns appropriate ICD-10 and/or CPT-4 codes to patient records according to established procedures
- Escalated write-off approval based on established write-off policies
- Understand and recognize common documentation practices or issues impacting coding and reimbursement
- Ensure claims are properly processed: EOBs, electronic data, and appeals
- Perform new coder certifications for MEDAC and all BPO vendors
- Notify compliance of any updates to the Coding Specs in the Billing Resources during the new account startup
- Provide accurate coding of anesthesia and/or pain management services in accordance with coding specification, and related policies
- Handle Information in a confidential, professional manner, adhering to all Medac, HIPAA and compliance guidelines.
PERSONAL BANKER/TELLER
WELLSFARGO BANK N.A
09.2011 - 05.2016
- Establish new clients through new accounts and credit products.
- Ensured all my clients received exceptional customer service.
- Prepared operational, financial, and investment reports to management and board members.
- Developed monthly business plans to ensure my goals were maintained.
- Assessed client financial needs daily.
- Complied with guidelines outlined by the Fair Debt Collection Practices Act, complied with all regulatory requirements I.E.
- Bank Security Act, Anti Money Laundering Act, and OFCA, USA Patriot Act.
OFFICE ASSISTANT
ROOMS TO GO
08.2006 - 03.2011
- Handled walk-in applications, cash management, check management, and deposits.
- Managed daily operations, met daily, weekly, and yearly sales goals.
- Provided exceptional customer service in person as well as by phone.
- Processed credit checks for customer purchase.
- Open and close store.
Education
Masters of Business Administration -
University of Phoenix
09.2021
Bachelor of Science -
University of Phoenix
05.2019
General Studies -
T. W Josey High School
05.2005
Skills
- Excellent communication skills
- Detail oriented
- Proficient
- Interpersonal skills
- Management, Customer Service, Client Responsibility experience
- Time management
- Decision Making
- Leadership
- Teamwork
- Organizational skills
- Documentation management
- Adaptability
- Conflict resolution
References
- Ashley Brown, Sister In-law, Nurse Assistant Manager, Department of Veteran Affairs-Augusta, Ga, 803-634-4877
- Cynthia White, Friend, Nurse, VA Medical Center-Augusta, Ga, 706-414-6612
- Franklin Hudson, Supervisor, Benefits Coordinator, Richmond County School System, 706-836-4309
Timeline
HUMAN RESOURCES OFF-BOARDING/FMLA SPECIALIST
RICHMOND COUNTY SCHOOL SYSTEM
02.2020 - Current
BILLING SPECIALIST
MEDAC ANETHESIA BILLING COMPANY
01.2016 - 02.2019
PERSONAL BANKER/TELLER
WELLSFARGO BANK N.A
09.2011 - 05.2016
OFFICE ASSISTANT
ROOMS TO GO
08.2006 - 03.2011
Masters of Business Administration -
University of Phoenix
Bachelor of Science -
University of Phoenix
General Studies -
T. W Josey High School
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