CURONDA DAVIS

• 100% metric score for actioning tasks within 1 day

(10/12 months.)

• Communication and management of colleagues to ensure tasks are actioned when required and work is done to complete orders by client’s desired deadline
• Weekly status updates provided to clients via emails and video meetings.

• Satisfied clients have provided repeat business or referrals
• Independently market to gain clients
• After soft underwriting and based on the client’s information, assist in securing appropriate, desired life insurance
• Provide customer care as a liaison between clients and underwriters
• As a mobile notary, commute to clients, confirm identities, witness signings, and notarize documents.

• Individual Metrics and KPI goals consistently met to help meet team goals, 12/12 months.
• In licensed benefits counselor role, enrolled employees in benefits during open enrollment, or a qualifying life event, and made changes to health, life, and supplemental insurances, A customer care liaison between clients and insurance carriers
• Cross-trained for daily work in billing, payroll deduction, HR, and personal lines insurance roles.

• In technology company, met and exceeded goals to have help desk tickets closed before end of shift
• Provided technical support and training of interviewing technology to clients (hiring managers and candidates.) Prepared training documents and presentations on technology updates for my team.

• Met and exceeded goals, successfully reduced aging 10/12 months in Marketing firm as I independently prioritized assigned book of B2B clients
• (Current - back from third party.) Explained contracts
• Communicated professionally via fax, phone, as a customer care liaison between sales reps and clients
• Helped train new hires
• Lead special projects for the team.