Curren Murphy
San Diego,CA
Summary
Motivated server experienced in FOH and BOH functions. Engaging communicator with exceptional customer service and food-handling skills. Skilled in memorizing menu items and taking accurate drink and food orders.
Overview
3
3
years of professional experience
Work History
Server
Islands Restaurants
09.2021 - Current
- Greeted customers, answered questions and recommended specials to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Addressed complaints to kitchen staff and served replacement items.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Provided exceptional service to high volume of daily customers.
- Cleared table and bussed dishes to allow for quick setups.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Stocked server areas with supplies before, during and after shifts.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Developed strong and lasting resident relationships.
Food Runner
Islands Restaurants
09.2021 - Current
- Gained broad base knowledge in restaurant operations, both front-of-house and back-of-house.
- Completed final preparations of dishes and quickly delivered items to customers.
- Relayed orders and special requests to cooks.
- Responded quickly to customer concerns and escalated major issues to management.
- Double-checked meals placed in window against customer tickets for accuracy.
- Memorized dining room floor plans and understood seat number system.
- Observed tables to tend to guest needs and identify customer service opportunities.
- Removed dishes and glasses from tables or counters to take to kitchen for cleaning.
Associate
In-N-Out Burger
06.2020 - 09.2021
- Trained new team members in cash register operation, stock procedures and customer services.
- Built and maintained relationships with peers and upper management to drive team success.
- Trained and mentored new associates on receiving, picking and packing functions and reported progress to supervisor.
- Investigated and resolved issues to drive better service for customers and employees.
Education
High School Diploma -
Classical Academy High School
Escondido, CA06.2022
Skills
- Point of Sale (POS) System Operations
- Check Payment Processing
- Food Inspection
- Dish Preparation
- Dining Customer Service
- Food Safety Understanding
- Menu Memorization
- Effective Customer Upselling
- Table Bussing
- Cleaning and Sanitizing
- Menu Recommendations
- Workflow Coordination
- Guest Engagement
Timeline
Server
Islands Restaurants
09.2021 - Current
Food Runner
Islands Restaurants
09.2021 - Current
Associate
In-N-Out Burger
06.2020 - 09.2021
High School Diploma -
Classical Academy High School
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