Pam Campbell

Scrubbed claims for ICD-10 coding errors for electronic submission

Appealed insurance rejected claims

Made appointments & obtained authorizations for testing at other facilities

Obtained authorizations for testing done in clinic by outside technicians

Assisted patients with billing & insurance questions

Appealed rejected claims

Made coding corrections on rejected claims

Assisted patients with billing & insurance questions

Filed secondary claims

Confirmed eligibility on insurance

Provided patients with prices for services

Prepared refunds & processing refund checks

Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations

Scheduled patient appointment and procedures with GE Centricity

Examined claims for errors, corrected issues and mailed out in a timely manner

Conducted analysis to address collections for all testing which led to increased daily revenue

Prepared weekly reports for Chief Administrative Officer containing totals of weekly deposits & percentages of weekly collections for co-pays & co-insurance for all cardiac related testing

Supervised staff for the front office, telephone operators, eligibility & benefits, billing & coders

Interviewed & hired staff

Conducted yearly performance evaluations, monitoring progress and productivity

Identified and corrected performance and personnel issues negatively impacting team and business operation.

Provided necessary corrective action per HR

Terminated staff per HR policies

Custodian of all money utilized by front staff

Appealed rejected claims

Made coding corrections on rejected claims

Assisted patients with billing & insurance questions

Filed secondary claims

Confirmed eligibility on insurance

Provided patients with prices for services

Prepared refunds & processing refund checks

Provided support & direction for starting a new clinic

Directed the installation of work methods and procedures to achieve clinic objectives

Provided supervision for day-to-day operations of facility

Maintained CAQH updates

Handled accounts receivable & accounts payable transactions

Researched and resolved billing and invoice problems

Supervised staff up to 30+, clerical & clinical

Provided assistance to physicians

During this time period, supervised 2 clinics, West & Southwest

Instrumental in having injection administration fee increased from $11 to $30, therefore creating additional revenue for all of Covenant Medical Group

Maintained office & clinical supplies

Provided guidance in coding & charge entry

Interviewed & hired clerical & clinical staff

Identified and corrected performance and personnel issues negatively impacting team and business operations

Terminated staff per HR policies

Acquired skills to assist occupational medicine staff (collection of specimens, completing required documentation, providing proof of required testing)

Prepared accounts payable for payment

Filled in when short staffed whether clerical or clinical

Conducted yearly performance evaluations of office staff to monitor progress and productivity and recommend promotions, corrective or disciplinary action

Obtained referrals & prior authorizations for 11 pediatricians

Obtained pre-certifications for hospital admissions

Experience in communications with all commercial carriers & Medicaid

Continued position with Dr. Asmussen

Scheduled & maintained appointments for schedule

Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information

Collected co-pays or fees for service

Filed insurance claims & handled appeal process

Maintained paper charts

Dispersed incoming mail to correct recipients throughout the office

Made copies, sent faxes and handled all incoming and outgoing correspondence

Scheduled & maintained appointments for schedule

Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information

Collected co-pays or fees for service

Filed insurance claims & handled appeal process

Maintained paper charts

Dispersed incoming mail to correct recipients throughout the office

Made copies, sent faxes and handled all incoming and outgoing correspondence

Obtained skills to room patients, taking vitals & reason for visit

Obtained skills for medication refills