Margaret Rose Defoe
Houston,TX
Summary
Dedicated professional with over 20 years of experience in various service-oriented roles, including personal assistance, housekeeping, meal services, and child care. Proven ability to manage multiple tasks efficiently, maintain a high standard of service, and provide excellent customer support. Seeking opportunities to leverage my experience and skills in a dynamic environment.
Overview
31
31
years of professional experience
Work History
Childcare Provider
Self Employed-Green Forest Day Care
06.2014 - 05.2024
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Developed age-appropriate activities and crafts to engage children.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
- Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
Personal Assistant to Ambassador
Venezuelan Embassy
09.2011 - 05.2014
- Maintained appropriate filing of personal and professional documentation.
- Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
- Provided multifaceted services to Ambassador by running errands, managing mail, scheduling appointments, and arranging transportation.
Laundry Associate
Mr. Clean
01.2010 - 08.2011
- Provided exceptional customer service by addressing inquiries and resolving issues promptly and professionally.
- Maintained a clean and organized work environment for optimal efficiency and safety.
- Improved customer satisfaction by providing timely and accurate laundry services.
Cook Manager
The Institute for Tropical Marine Ecology
05.2000 - 12.2009
- Enhanced kitchen efficiency by streamlining prep processes and optimizing ingredient usage.
- Adapted cooking methods to accommodate special dietary requests without compromising dish integrity or taste.
- Developed creative daily specials, incorporating seasonal ingredients to showcase culinary skills and increase menu diversity.
- Consistently met budgetary goals through careful management of food costs and labor expenses.
Guest Services Associate
Hummingbird Inn
08.1993 - 04.2000
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Conducted regular inventory checks on supplies, managing restocking needs proactively for uninterrupted service delivery.
- Provided meal services and housekeeping support, ensuring guest satisfaction and a pleasant stay.
Education
High School Diploma -
Pierre Charles Secondary School
Roseau, Dominica06.1990
Skills
- Child Supervision
- Meal Preparation
- Housekeeping abilities
- Hospitality services
- Time Management
- Cooking skills
- Cleaning and sanitation
- Kitchen Operations
- Multitasking and Organization
- Customer Service
Timeline
Childcare Provider
Self Employed-Green Forest Day Care
06.2014 - 05.2024
Personal Assistant to Ambassador
Venezuelan Embassy
09.2011 - 05.2014
Laundry Associate
Mr. Clean
01.2010 - 08.2011
Cook Manager
The Institute for Tropical Marine Ecology
05.2000 - 12.2009
Guest Services Associate
Hummingbird Inn
08.1993 - 04.2000
High School Diploma -
Pierre Charles Secondary School
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