Curt Meyer
Beaumont,CA
Summary
Dynamic hospitality professional with extensive experience at The Ritz - Carlton, excelling in luxury guest services. Proven problem-solver with a keen attention to detail, enhancing guest satisfaction through personalized service and effective communication. Skilled in concierge collaboration and knowledgeable about local attractions, ensuring memorable experiences for all guests.
Overview
19
19
years of professional experience
Work History
Bellman /Senior Guest Service Associate
The Ritz - Carlton Hotel Laguna Niguel
05.2024 - Current
- Escorted guests to assigned rooms and transported luggage.
- Engaged guests in conversation about their stay at the hotel, gathering feedback for management review and potential future improvements.
- Explained important features of guest rooms to travelers.
- Upheld security procedures by verifying identification before releasing stored luggage items or granting access to secured areas within the property.
- Participated in ongoing training sessions to stay current on industry best practices and hotel policies, further enhancing guest experiences during their stay.
- Responded immediately to any guest requests or concerns and promptly resolved issues.
- Enhanced guest satisfaction by promptly and professionally attending to luggage and transportation needs.
- Provided guests with information regarding hotel's amenities, local attractions, nightlife, dining options, museums, and concerts.
Concierge, Bellman & Guest Services Agent
The Ritz - Carlton Hotel Atlanta
07.2015 - 05.2024
- Coordinated transportation arrangements for guests, optimizing their travel experience and convenience.
- Established effective communication channels between guests and hotel management resulting in timely resolution of issues.
- Maintained up-to-date knowledge of local attractions, events, and services to provide accurate recommendations for guest activities.
- Resolved guest complaints promptly and professionally, preserving customer satisfaction levels.
- Enhanced guest satisfaction by providing personalized assistance and efficiently addressing inquiries.
- Managed check-in and check-out procedures for guests.
Room Service /Banquet Food Server
Georgian Terrace Hotel
03.2006 - 09.2011
- Maintained a clean and organized workspace, adhering to strict sanitation standards for optimal food safety.
- Achieved high levels of guest satisfaction by consistently delivering exceptional service in a timely manner, contributing to the overall success of numerous banquet events.
- Collaborated closely with fellow servers to maintain smooth operations during high-volume events, resulting in satisfied clients and repeat business.
- Utilized strong communication skills to effectively relay guest feedback to kitchen staff for continuous improvement of culinary offerings.
Education
No Degree - History
University of Michigan
Ann Arbor, MIHigh School Diploma -
Northville High School
Skills
- Collaborative team member
- Problem-solving abilities
- Professional demeanor
- Consistent reliability
- Understanding local geography
- Customer service expertise
- Luxury hospitality management
- Concierge collaboration
- Attention to detail
Timeline
Bellman /Senior Guest Service Associate
The Ritz - Carlton Hotel Laguna Niguel
05.2024 - Current
Concierge, Bellman & Guest Services Agent
The Ritz - Carlton Hotel Atlanta
07.2015 - 05.2024
Room Service /Banquet Food Server
Georgian Terrace Hotel
03.2006 - 09.2011
No Degree - History
University of Michigan
High School Diploma -
Northville High School
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