Summary
Overview
Work History
Education
Skills
Timeline
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Curteaisha Booker

Birmingham,AL

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

6
6
years of professional experience

Work History

Warehouse Worker

Amazon
11.2024 - 04.2025
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as 50 pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Performed routine maintenance checks on warehouse equipment to ensure optimal functionality at all times.

Front Office Assistant

ExamOne, a Quest Diagnostics
11.2020 - 12.2024
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
  • Responded to inquiries from callers seeking information.
  • Directed phone inquiries, answered customer questions, and scheduled appointments.
  • Coordinated master schedule by booking and rescheduling appointments and balancing workloads.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.

Customer Service Representative

VXI Global Solutions LLC
03.2020 - 11.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Child Care Assistant

Kids Clubhouse
09.2019 - 03.2020
  • Supervised free play and other activities to keep children safe.
  • Supervised outdoor playtime, ensuring safety while encouraging physical activity and exploration.
  • Ensured a safe and nurturing environment by maintaining clean and organized spaces for daily use.
  • Assisted with meal preparation and feeding to meet children's dietary needs.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Managed daily routines including meal preparation, naptime, and activity setup for efficient operations.

Front Desk Receptionist

Hampton By Hilton
06.2019 - 09.2019
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Collected room deposits, fees, and payments.

Education

Accounting

Southside High School
Selma AL
05.2019

Skills

  • Cleaning and organizing
  • Self-motivated and disciplined
  • Customer service

Timeline

Warehouse Worker

Amazon
11.2024 - 04.2025

Front Office Assistant

ExamOne, a Quest Diagnostics
11.2020 - 12.2024

Customer Service Representative

VXI Global Solutions LLC
03.2020 - 11.2020

Child Care Assistant

Kids Clubhouse
09.2019 - 03.2020

Front Desk Receptionist

Hampton By Hilton
06.2019 - 09.2019

Accounting

Southside High School

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Curteaisha Booker