Curtese Wilson
Richmond,VA
Summary
With a results-driven approach and a high level of professionalism, I am well-prepared to excel in my role. Expertise lies in team collaboration and adaptability to changing needs, making me a reliable asset to any organization. Strong proficiencies in administrative management, scheduling, budgeting, and staff coordination. Effective communication, problem-solving, and organizational skills contribute to success in efficiently managing office operations. Dedication to helping people is at the core of work ethic, ensuring customers or patients' needs are met with care and professionalism.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist/Medical Assistant
AFC Urgent Care
03.2019 - Current
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
Office Manager
AFC Urgent Care
03.2019 - Current
- Ensuring compliance with federal, state, and local regulations, including OSHA and HIPAA regulations
- Planning staff meetings for clinical staff, non-clinical, and administrative staff
- Conducting interviews and hiring medical office staff
- Training medical staff and conducting performance reviews
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Sales Associate
Citi Trends
01.2017 - 02.2018
- Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service while offering excellent customer service
- Along with operating my cash register, managing financial transactions, and balancing my assigned drawer
- Engaged with customers to effectively build rapport and lasting relationships.
- Answered customer questions about sizing, accessories, and merchandise care.
Server
Steak N Shake
03.2013 - 06.2016
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Education
Diploma -
John Marshall High School
Associate of Applied Science - Human And Social Services
Bryant And Stratton College
Getzville, NY05-2024
Diploma in Medical Assistant - Medical
Virginia College
03.2018
Skills
- Customer Service
- Time Management
- Listening Skills
- Office Management
- Office Administration
- Strong Work Ethic
- Exceptional customer service
- Guest Engagement
Certification
BLS Certification
Additionalinformation - Skills
4 years, 4 years, 3 years
Timeline
Front Desk Receptionist/Medical Assistant
AFC Urgent Care
03.2019 - Current
Office Manager
AFC Urgent Care
03.2019 - Current
Sales Associate
Citi Trends
01.2017 - 02.2018
Server
Steak N Shake
03.2013 - 06.2016
Diploma in Medical Assistant - Medical
Virginia College
Diploma -
John Marshall High School
Associate of Applied Science - Human And Social Services
Bryant And Stratton College
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