Curtiana Carter
St. Petersburg,FL
Summary
Certified Medical Assistant with extensive experience in fast-paced healthcare environments, demonstrating strong capabilities in patient care, medical terminology, and electronic health record management. Proven track record in enhancing clinic workflow efficiency while effectively managing multiple tasks and adapting to dynamic situations. Known for fostering trust and rapport with patients through exceptional communication and interpersonal skills, ensuring the highest level of patient satisfaction. Committed to adhering to regulatory standards and contributing positively to collaborative team settings.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Medical Assistant
TGH Fast Track Urgent Care
Saint Petersburg, FL
09.2022 - Current
- Performed patient triage by assessing symptoms.
- Conducted point-of-care testing to guarantee precise and prompt patient diagnostics.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Collected, labeled and stored laboratory specimens properly prior to testing.
FOH Team Member
Chick Fil A
Clearwater, FL
02.2020 - 09.2022
- Provided excellent customer service by ensuring orders were accurate and delivered in a timely manner.
- Performed cashier duties such as accepting payments, issuing change, and balancing the cash drawer.
- Maintained cleanliness of dining area including tables, chairs, floors, windowsills.
- Handled customer complaints in a professional manner while providing solutions in order to maintain customer satisfaction levels.
- Stocked supplies such as silverware, condiments, napkins throughout the shift.
- Prepared hot beverages such as coffee or tea for customers upon request.
- Completed daily side work tasks assigned by supervisor or manager.
- Greeted customers and answered questions related to products and services.
FOH Team Member
Golden Chick
, fl
10.2019 - 07.2020
- Checked on dining guests to offer assistance and refills and inquire about satisfaction
- Offered above-and-beyond help with dining needs to maintain hospitable environment
- Wiped down high-touch areas regularly for appearance and to minimize spread of infectious diseases
- Followed exact health code standards to help establishment maintain exceptional ratings
- Used daily task lists to prepare ingredients, start up or shut down equipment and clean kitchen areas
Housekeeper
Crystal bay hotel
01.2017 - 07.2018
- Saint petersburg , fl
- Inventoried rooms to identify supply needs and coordinate workflow accordingly
- Recognized by employer for exhibiting impeccable cleaning standards
- Cleaned rugs, carpets, upholstery and draperies
- Cleaned and serviced housekeeping equipment and replenished supply inventory
- Sanitized kitchen surfaces, washed dishes and organized cookware
- Emptied trashcans and moved waste to appropriate receptacles
- Improved inventory management by creating checklist for stocking of cleaning carts
- Contributed to the increase in quality and efficiency goals and customer satisfaction ratings.
Education
High School Diploma -
Boca Ciega High School
Saint Petersburg, Fl06.2021
Skills
- Epic Systems
- Problem-solving Organization
- Networking Teamwork
- Task prioritization Verbal communication
- Referral Verification
- Supply Ordering
- Appointment Scheduling
- Mail Management
- Telephone Etiquette
- Direct patient care
- Procedure assistance
- Clinical documentation
- Stocking supplies
Key Responsibilities
- Trainer on EPIC
- Asses training needs
- Present training/instruction to both groups & individually
- Obtain Training Materials
Certification
- CCMA
- BLS
Timeline
Medical Assistant
TGH Fast Track Urgent Care
09.2022 - Current
FOH Team Member
Chick Fil A
02.2020 - 09.2022
FOH Team Member
Golden Chick
10.2019 - 07.2020
Housekeeper
Crystal bay hotel
01.2017 - 07.2018
High School Diploma -
Boca Ciega High School
- CCMA
- BLS
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