Summary
Overview
Work History
Education
Skills
Timeline
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Curtis Allen

May,ID

Summary

I have spent all my working career in the agriculture industry. I started young at my families ranch then move on to be a dependable manager with 30+ years of industry experience. Highly skilled at handling all types of issues successfully. Known for effective problem-solving and goal-oriented planning. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

33
33
years of professional experience

Work History

Ranch Partner

01.2023 - Current
  • A 740 acres family Ranch with Cattle and hay
  • Maintain and manage all equipment, crops, irrigation pivots.

Product Support Manager

Pape’ Machinery
01.2012 - 01.2023
  • Managed Parts and Service Departments for Walla Walla, WA, Colfax, WA and Moscow, ID
  • I reviewed and shared financials, goals, budgets and other metrics such as absorption rate, vehicle recovery, parts turns, aged parts, profit and loss statements and others reports with the Parts and Service Managers in each location
  • Managed Customer Service Representatives at each location whose responsibility is to sell Parts and Service and increase sales and gain new customers
  • I reported to the General Manager and to the Corporate Management in Eugene, Oregon
  • Created department budgets and goals, purchases service trucks and tooling.
  • Did employee reviews, hired and disciplined employees and put them on a plan of assistance, oversaw safety and environmental protocol, engaged with technicians and parts people to keep a feel of what is going on and how employees are feeling about their work place to help employee retention
  • Oversaw training for Parts and Service Departments
  • Called on customers to handle disputes and also to say thank you for their business
  • Participated in equipment demo’s and customer events
  • Participated and graduated in Spader management training while at Pape’ Machinery.
  • Accomplished multiple tasks within established timeframes.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Service Manager

Bell Equipment
01.2004 - 01.2012
  • Managed the technicians work schedule
  • Worked on development of the technicians by assigning training
  • Actively went out and would call on customers to gain their business to keep the shop full and deal with customer complaints
  • Took this shop from being slow for three months to full year-round and we had to build a new shop to accommodate the work
  • Reviewed financials
  • Did employee reviews and wage increases
  • Also disciplined and praised employees when needed

Product Designer

Hillco Technologies
01.2000 - 01.2003
  • Designed leveling systems with Solid Works 3D CAD
  • Developed and prototyped leveling systems
  • Created CAD drawings
  • Also maintained master build sheets.

Technician

Tumac Machinery
01.1992 - 01.2000
  • Started setting up machinery out of college then worked my way to a combine technician
  • Diagnosed and repaired equipment’s hydraulic & electrical systems, powertrain repair and fabrication of metal parts
  • Designed and built a leveling system.

Education

AA degree in Diesel Mechanics -

Walla Walla Community College
01.1992

Walla Walla High School
01.1991

Skills

  • Mechanical background
  • Welding and fab
  • Microsoft Word and Excell
  • Communication
  • Management
  • Customer relations
  • Farming background
  • Talent Recruitment
  • Strategic Planning
  • Performance Analysis

Timeline

Ranch Partner

01.2023 - Current

Product Support Manager

Pape’ Machinery
01.2012 - 01.2023

Service Manager

Bell Equipment
01.2004 - 01.2012

Product Designer

Hillco Technologies
01.2000 - 01.2003

Technician

Tumac Machinery
01.1992 - 01.2000

AA degree in Diesel Mechanics -

Walla Walla Community College

Walla Walla High School

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Curtis Allen