Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tempestt Stricklin

Haltom City,TX

Summary

Personable and dedicated professional with solid foundation in customer relations. Possesses understanding of client retention techniques and excels in communication and problem-solving. Focused on driving client satisfaction and fostering positive business relationships with minimal company losses.

Overview

Work History

Service Members Civil Relief Act Specialist

Santander Consumer USA
08 2023 - 05 2024
  • Followed all company policies and procedures to deliver quality work.
  • Reviewed and processed approvals and denials of SCRA coverage.
  • Prepared, researched and processed requests from consumers applying for interest rate reductions under SCRA.
  • Validated receipt of borrower's military documents and active-duty information.
  • Evaluated SCRA against federal guidelines (DMDC) to conduct mandatory quarterly and monthly analysis.


Credit Bureau Reporting Representative

Santander Consumer USA
04 2021 - 08 2023
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
  • Increased customer satisfaction by addressing and resolving complaints in a timely manner.
  • Investigated and responded to credit bureau disputes and/or investigations to correct accounts as applicable.
  • Investigated and responded to inquiry removal requests, including responding directly to the consumer.
  • Submitted manual updates to CRAs for major account status changes.
  • Collected, arranged, and input information into various database systems.

Late Stage/Loss Account Manager

Santander Consumer USA
08 2015 - 04 2021
  • Maintained and reduced delinquency on auto finance accounts while minimizing company losses.
  • Managed inbound and outbound customer calls efficiently and effectively in a fast-paced call center environment.
  • Managed a portfolio of delinquent accounts ranging from 60+ days past due to work out resolutions to bring account current.
  • Used skip tracing methods to gather customer information or location of units.
  • Sent customer correspondence in accordance to company policies and procedures.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.

Education

Bachelor’s of Arts-Communications - Public Relations

Mississippi State University
12.2010

Skills

  • Business process optimization
  • Account management
  • Microsoft Word expertise
  • Microsoft Excel expertise
  • Relationship building and management
  • Customer rapport
  • Account servicing skills
  • Coordinating documents
  • Account verification
  • Goals and performance
  • Flexible and Adaptable
  • Teamwork and Collaboration
  • Active Listening
  • Problem-Solving
  • Dependable and Responsible
  • Multitasking Abilities
  • Excellent Communication
  • Written Communication
  • Self-Motivated

Timeline

Service Members Civil Relief Act Specialist

Santander Consumer USA
08 2023 - 05 2024

Credit Bureau Reporting Representative

Santander Consumer USA
04 2021 - 08 2023

Late Stage/Loss Account Manager

Santander Consumer USA
08 2015 - 04 2021

Bachelor’s of Arts-Communications - Public Relations

Mississippi State University

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Tempestt Stricklin