Summary
Overview
Work History
Education
Skills
Timeline
Generic

Curtis Apathy

Colorado Springs,CO

Summary

Seasoned Manager with experience in retail and human services. History managing both employees and a store as a Retail Store Manager, and families in a case management system as Child Welfare Investigator. Gifted in leadership, work ethic, and decision making. Ready to take on new challenges.

Overview

18
18
years of professional experience

Work History

Store Manager

Walgreens
05.2022 - Current
  • Manage the entire store - 20+ employees
  • Actively pursuing company goals while implementing correct steps to achieve goals
  • Scheduling of all employees
  • Budgeting and payroll
  • Responsible for discipline of employees
  • Hiring of employees
  • Profit and loss control
  • Asset protection investigation
  • Training and educating employees
  • Manage pharmacy in cooperation with store pharmacist
  • Pharmacy license to actively work in pharmacy
  • Customer and employee conflict resolution
  • Inventory control and ordering of products.

Shift Lead

Walgreens
08.2018 - 05.2022
  • Leads the shift by supervising opening or closing team and staying on task
  • Cash handling - counting down drawers for daily closure
  • Stocking and other merchandise related work
  • Inventory control
  • Training of new employees
  • Customer conflict resolution.

Child Welfare Specialist II

Department of Human Services
08.2016 - 03.2018
  • Conduct field visits to perform investigations on allegations of child abuse or neglect
  • Manage a case load of 10-15 families at a time
  • Provide services to maintain children in their homes
  • Interviews of family members and other child care professionals to assess child safety
  • Interviews of character references by telephone to assess child safety and family needs
  • Coordinate with staff, family members, law enforcement and service providers to evaluate safety interventions to reduce risks for children
  • Enter and maintain accurate records of all case information in computerized systems
  • Responsible to file petitions and testify in legal proceedings
  • Develop service plans for parents designed to establish time-limited objectives that result in maintaining a child's safety
  • Keep up to date on ever-changing policies and practices
  • Work evening and weekend on-call shifts responsible for priority one investigations
  • Train and teach new workers how to interview, the steps to an investigation, and how to operate the computerized systems
  • Supervise visitation of family members in potentially hostile situations.

Barista and Outlets Associate

Embassy Suites
07.2012 - 08.2016
  • Greet guests and ascertain what each guest wants or needs
  • Recommend, select, and help obtain merchandise based on guest needs and desires
  • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
  • Inventory stock and requisition new stock
  • Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits
  • Serve food, beverages, or desserts to guests
  • Perform cleaning duties such as sweeping, mopping, and washing dishes, to keep equipment and facilities sanitary
  • Provide guests with information about local areas, including giving directions
  • Train other employees to be knowledgeable of operations.

Guest Service Representative and Sales Associate

Gordmans
11.2006 - 12.2010
  • Confer with guests by telephone or in person to provide information about products or services, create layaway orders, cancel accounts, or resolve complaints
  • Keep records of guest interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits
  • Assist guests by providing information and resolving their complaints
  • Process merchandise returns and exchanges
  • Prepare merchandise for purchase or rental
  • Maintain a clean and orderly working area
  • Management of basic level cashiers by arranging breaks, assisting with difficult questions, and refreshing cashier register banks.

Education

Management

Walgreens Leadership School
04.2022

Child Welfare Certification -

DHS Oklahoma
10.2016

Bachelor of Arts - Approaches To Human Behavior

University of Oklahoma
Norman, OK
01.2015

Associate of Arts - Psychology

Oklahoma City Community College
Oklahoma City, OK

High School Diploma -

Jenks High School
Jenks, OK
05.2009

Skills

  • Customer Service-Focused
  • Problem-Solving
  • Employee Management
  • Budgeting and Payroll
  • Profit and Loss Evaluation
  • Inventory Management
  • Case Management
  • Court Experience

Timeline

Store Manager

Walgreens
05.2022 - Current

Shift Lead

Walgreens
08.2018 - 05.2022

Child Welfare Specialist II

Department of Human Services
08.2016 - 03.2018

Barista and Outlets Associate

Embassy Suites
07.2012 - 08.2016

Guest Service Representative and Sales Associate

Gordmans
11.2006 - 12.2010

Management

Walgreens Leadership School

Child Welfare Certification -

DHS Oklahoma

Bachelor of Arts - Approaches To Human Behavior

University of Oklahoma

Associate of Arts - Psychology

Oklahoma City Community College

High School Diploma -

Jenks High School

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Curtis Apathy